Customer Onboarding Manager (B2B SaaS)

Our partner is an innovative AI-powered procurement centralization and automation platform. Their solution helps companies worldwide eliminate routine manual tasks and establish full control over the purchasing activities of all their departments and subsidiaries.

Over 10 years of work, our partner has proven its effectiveness:
– Over 1,000 clients in 80+ countries worldwide.
– Built a team of 100+ talented specialists.
–  Launched 10 large-scale integrations (including Amazon, Slack, Google).
– Fostered a culture built on trust, teamwork, and innovation.

Now, during a period of active growth, the team is looking for a Customer Onboarding Manager who will take responsibility for the most crucial stage in the client lifecycle—the first 90 days. This role is for someone who is customer-obsessed, loves building processes, and thrives in a dynamic, collaborative environment.
 

Main Responsibilities

Managing Client Relationships:

– Guiding client accounts from the point of sale to full product adoption.
– Conducting discovery sessions to identify client goals, expectations, and challenges.
– Building trust and maintaining open communication with stakeholders.

Leading Client Onboarding Projects:

– Creating customized implementation plans (onboarding workflows) and ensuring timely go-live.
– Coordinating tasks, timelines, and deliverables between internal teams and the client.
– Assisting with the initial system setup and post-implementation changes.

Client Training and Enablement:

– Conducting product training via webinars, workshops, or one-on-one sessions.
– Developing user-friendly materials: guides, FAQs, videos, and other resources.
– Enabling clients to independently use the platform’s key features.

Internal Collaboration and Innovation:

– Close work with Sales, QA, and Customer Success teams to ensure smooth client transition between stages.
– Translating client feedback into actionable product improvement suggestions.
– Monitoring data and metrics to optimize processes and enhance the client experience
 

Mandatory Requirements

– Advanced level of English.
– Empathy, enthusiasm, and a customer-centric approach.
– Excellent communication skills, ability to explain complex concepts simply.
– Ability to build trust and foster collaboration with both the team and clients.
– Analytical mindset, skill in researching, structuring, and effectively presenting information.
– Hands-on experience with Excel / Google Sheets for analyzing metrics and data.
– Problem-solving skills, curiosity, and a desire for continuous learning.
– Experience in conducting training, giving presentations, and managing projects.

Nice-to-Haves:

– Experience working with clients from the UK, USA, or Europe.
– Understanding of business processes (finance, procurement).
– Education in economics, finance, management, or related fields.
– Familiarity with SaaS platforms or ERP systems.
 

We offer

– Trust-Based Management: No micromanagement—your ideas and initiatives are always encouraged.
– Supportive Team Culture: You’re not alone. The team is open, honest, and always ready to help.
– Learning & Development Reimbursement: Investment in your growth through courses, lectures, and conferences.
– Flexible Hours: Results matter more than hours clocked at the desk.
– 26 Paid Days Off Annually (15 vacation days + 11 public holidays).
– Medical Insurance (after 6 months of work) and Unlimited Sick Leave without a doctor’s note.
– Pet-Friendly Office in Kyiv: Pets are welcome.
– Support for Ukraine: The company actively supports the Armed Forces and contributes to projects bringing victory closer.