Customer Support Specialist

Gamzix company, a dynamic player in the iGaming industry:

• Was founded in March 2020 with a vision to redefine the world of online slot games
• Has already successfully produced 60 slot games
• The team has grown to over 120 skilled professionals, and we continue to grow
• Our main hub is in Warsaw — right in the heart of Europe
• With a strong focus on quality and compliance, we hold the prestigious MGA B2B Critical Supply License and certifications from industry leaders iTechLabs and GLI, ensuring the highest standards

Hey there! 👋
The Gamzix team is growing, and we’re looking for a Customer Success Specialist to help us deliver top-notch support to our clients and ensure a smooth experience with our games and promotional offerings.

If you enjoy building strong client relationships, solving problems, and collaborating with cross-functional teams — we’d love to meet you!

Key details / Responsibilities:

• Respond to customer inquiries via email, chat, and other communication channels
• Address and resolve customer issues or concerns related to company products or services (games and promo)
• Provide consultations and guidance on the usage of products and services to clients if needed
• Track and follow up on customer requests and complaints to ensure full resolution, transfer to relevant Account Manager
• Escalate complex cases to specialized departments
• Collect feedback from customers to improve the quality of service
• Conduct customer satisfaction surveys to identify areas for improvement
• Collaborate with the IT team to address technical issues, such as platform outages or bugs
• Inform customers about bonuses, promotions, and special offers

Requirements:

• At least 1 year of experience in Customer Success, Account Management, or a related client-facing role
• Proven track record of managing client relationships and ensuring customer satisfaction and retention
• Excellent verbal and written communication skills in English, Russian/Ukrainian
• Strong problem-solving and conflict-resolution abilities
• Experience working with CRM systems (e.g., Jira, Zoho etc.)
• Ability to analyze customer data to improve experience and identify growth opportunities
• Self-starter with the ability to work independently and cross-functionally
• Strong organizational and time-management skills
• Tech-savvy and quick to learn new tools or platforms

What we offer:

• Market-level salary in the IT/Gaming industry
• Relocation support to Warsaw
• Referral bonus — bring in awesome people and get rewarded
• Home-Office coverage
• 7-hour working day: 10:00–18:00 (including lunch break)
• Hybrid model in Warsaw; full remote — for other locations
• Paid Sick Leave: up to 10 working days per year
• Paid Time Off: 18 vacation days, 10 days off, paid state holidays
• Corporate benefits: medical coverage, sports compensation, psychological services compensation
• Professional Development Support: reimbursement for external courses, training & certifications
• Corporate English classes (Business or General) — flexible timing
• Buddy Program
• Internal Gamzix Store (earn coins & exchange for branded gifts)
• Corporate team building and activities
• Open and transparent communication — accessible C-levels, quick decision-making, friendly and supportive atmosphere

At Gamzix, your ideas matter, teamwork drives results, and we prioritize delivering the best experience for both our clients and our employees.