Senior Technical Support Specialist to $2500

Meet the YozmaTech

YozmaTech isn’t just another tech company - we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.

Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family - you’ll feel right at home with us.

Our client builds technology that empowers media companies to strengthen their businesses and deliver better experiences to their audiences. What began as tools to enhance audience engagement has grown into a global operation focused on driving large‑scale video growth for leading media brands. Their machine‑learning‑powered video platform maximizes revenue across web, mobile apps, CTV, and DOOH, giving publishers greater control, efficiency, and transparency.

The platform is fully demand‑agnostic, with supply path optimization at its core, ensuring partners capture more value without unnecessary intermediaries. Guided by a consistent philosophy of putting media companies first, the team acts as a true partner-listening, adapting, and delivering smarter video solutions that evolve with the fast‑changing digital landscape.

Key Requirements:
🔹 Bachelor’s degree in Computer Science, Engineering or equivalent technical field (or 4+ years of equivalent experience);
🔹 5+ years hands-on experience in technical support environment, implementing and debugging JavaScript/HTML/CSS in production environments;
🔹 Solid command of browser DevTools, network-trace analysis and console debugging;
🔹 Experience with version control systems such as Git, and understanding of SQL or ability to query and interpret data sets;
🔹 Ability to document technical issues and solutions clearly and concisely
🔹 Experience working in multicultural environments, particularly with U.S.-based teams, is an advantage;
🔹 Ability to effectively communicate and collaborate remotely across time zones, demonstrate proactive self-management, and maintain strong independent working habits;
🔹 English - Upper-Intermediate or higher.

What you will do:
🔹 Support the seamless onboarding of new clients by managing technical configurations, troubleshooting integration issues, and ensuring smooth implementation;
🔹 Troubleshoot technical implementation issues and meet response time targets;
🔹 Maintain expertise in EX.CO products and features, sharing knowledge and best practices with internal teams;
🔹 Monitor technical performance, identify issues and resolve proactively;
🔹 Write and maintain technical documentation, integration playbooks, and internal knowledge base articles;
🔹 Diagnose and resolve technical issues effectively, collaborating with the engineering and Product teams to address bugs, design, and client requests;
🔹 Manage platform configurations, including content setup, video player settings, and basic advertising integrations;
🔹 Conduct post-launch QA focused on validating technical performance and expected behaviors;
🔹 Perform validation checks on integration files and ensure configuration accuracy across environments;
🔹 Collaborate with developers and product teams to implement and test new integrations, including third-party APIs and SDKs.
🔹 This role follows a hybrid work model with three days in the office. The team works in rotating weekly shifts that align with both U.S. and European time zones. One week you’ll work the early daytime schedule (9:00–18:00 EET), and the next week you’ll switch to the later afternoon–evening shift (13:30–22:30 EET)

Interview stages:
🔹 HR interview;
🔹 Technical & general interview;
🔹 Home assessment;
🔹 HR interview;
🔹 Reference check;
🔹 Offer.

Why Join Us?

At YozmaTech, we’re self-starters who grow together. Every day, we tackle real challenges for real products - and have fun doing it. We work globally, think entrepreneurially, and support each other like family. We invest in your growth and care about your voice. With us, you’ll always know what you’re working on and why it matters.

From day one, you’ll get:
🔹 Direct access to clients and meaningful products;
🔹 Flexibility to work remotely or from our offices;
🔹 A-team colleagues and a zero-bureaucracy culture;
🔹 Opportunities to grow, lead, and make your mark.

After you apply

We’ll keep it respectful, clear, and personal from start to offer.
You’ll always know what project you’re joining - and how you can grow with us.

Everyone’s welcome

Diversity makes us better. We create a space where you can thrive as you are.

Ready to build something meaningful?

Let’s talk. Your next big adventure might just start here.