Language Program Manager

Requirements:

• 2+ years of experience in academic coordination, educational program management, or operations in a training/edtech environment.
• Strong organizational and project management skills, with the ability to prioritize and balance multiple tasks.
• Analytical thinking: ability to collect, interpret, and present data to drive process improvements.
• High attention to detail in documentation, reporting, and process control.
• Problem-solving and decision-making skills with a proactive approach.
• Confident user of Google Workspace (Docs, Sheets, Calendar) or MS Office Suite.
• Adaptability and stress tolerance in a fast-paced environment.
• Customerand results-oriented mindset.
• Good command of English is not obligatory, but will be a plus.

Will be plus:

• Experience in language training
• Additional languages (Azerbaijanian, Turkish, Arabic)

Responsibilities:

• Planning and organization of teachers’ work
• Managing the process of creating and optimizing class schedules, taking into account resource capacity and business priorities.
• Coordinating substitutions and schedule changes.
• Ensuring transparent and timely communication with teachers and students regarding updates.
• Work with prospective students
• Processing incoming applications and inquiries.
• Providing course consultations.
• Optimizing student allocation processes to improve retention and satisfaction.
• Formation of study groups
• Matching students by level and schedule.
• Maintaining up-to-date group lists and updating information when changes occur.
• Administrative records and control
• Ensuring teachers meet requirements for maintaining academic documentation.
• Monitoring contractors’ performance in accounting, reporting, and documentation.
• Coordinating with translation contractors and monitoring deadlines.
• Overseeing the timeliness and quality of contractors’ reports.
• Collaborating with other departments to ensure smooth processes.
• Establishing a systematic feedback process from students and teachers, preparing analytics to improve learning processes.
• Collecting data for reports on key performance indicators for stakeholders.

Benefits:

• An exciting and challenging job in a fast-growing business groups, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
• Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
• Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan — work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day
• Modern corporate equipment based on macOS or Windows and additional equipment are provided
• Paid vacations, sick leave, personal events days, days off
• ️Corporate health insurance program for your well-being
• Referral program — enjoy cooperation with your colleagues and get the bonus
• Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
• Rewards program for mentoring and coaching colleagues
• Free internal English courses
• Yoga classes to help you stay active and energized
• In-house Travel Service
• Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays
• Corporate events, team buildings