Customer Support (English) to $1000

We’re hiring a Dispatcher (English)!
 

But first, let us tell you a bit more about Workflow 😀

Workflow is a Ukrainian digital company providing services for businesses in Canada and the United States. We do it all — from website design and development to marketing and branding. Our experience in international markets allows us to implement cutting-edge and innovative solutions for every project.
 

We work across industries such as appliance services, HVAC, plumbing, and digital services, and we’re constantly expanding.

The core values of Workflow are inclusivity, innovation, and continuous growth. In 2024 alone, we reached over $20 million in profit, and we’re still growing. With a team of 70+ dedicated professionals, we are redefining standard approaches in the digital space and continuously introducing new solutions.
 

What you need to join our team:

• At least 1 year of hands-on experience as a Dispatcher;
• English level B2–C1 (both spoken and written);
• Ability to quickly handle incoming calls, voicemails, chats, and emails, and escalate customer complaints to the Customer Support team;
• Understanding of call classification using tags;
• Ability to assist customers, identify their needs, and assign the right technician for each case;
• Advanced PC skills and confident use of Google Docs Editors;
• You are attentive, polite, and able to maintain a strong emotional connection with customers.

What we offer:

• Flexible work schedule: 3 working days + 2 days off
  (08:00 am – 08:00 pm, 09:30 am –09:30 pm, or 11:00 am – 11:00 pm Toronto time);
• Stable salary, paid twice a month on fixed dates with no delays;
• Supportive management and a great team — we truly value psychological comfort at work;
• Paid vacation — 21 days per year;
• Paid sick leave — 5 days per year;
• Have an idea or want to test a new tool? We’ll provide everything you need;
• Professional growth — we reimburse 50% of the cost of courses you choose for your development.

What do you think?
We’re already waiting for your resume 😀

Workflow
We take a leap, we make it big