Lead Payment Manager

We’re looking for a Lead Payment Manager who can build, scale, and own our payment ecosystem end-to-end. If you enjoy combining strategy, leadership, and hands-on operational excellence - and want to influence how payment infrastructure evolves inside a fast-growing product environment - this role is for you 🚀
 

💪 YOUR QUEST-LINE:

• Shape and lead payment performance strategy, including defining success metrics, monitoring efficiency, and identifying growth and optimization opportunities;
• Drive market research and identify strategic opportunities for launching and scaling local payment methods across target GEOs;
• Own strategic relationships with key payment providers, negotiate commercial and technical improvements, and expand payment coverage across regions;
• Support and enhance current payment flows in collaboration with internal teams, aiming to boost conversion rates and minimize user disputes;
• Drive cross-functional payment initiatives with Product, Tech, Anti-Fraud, Support, and Analytics teams to ensure scalable and stable payment infrastructure;
• Initiate and lead cost optimization, risk reduction, and cash flow improvement initiatives aligned with business and product strategy;
• Build and maintain payment policies, operational standards, and best practices while defining requirements for internal admin tools and payment system improvements;
• Participate in reconciliations with external payment service providers and payment reporting;
• Address escalations or issues impacting customers, and drive projects to enhance customer experience;

• Lead and develop the Payment function - mentoring specialists, scaling knowledge, and building sustainable team processes and ownership structure.

   

👨‍🚀 YOUR IN-GAME SKIN:

• 5+ years of experience in Payment Operations / Payment Management, including leadership or ownership of payment direction;
• Strong experience building or scaling payment strategies in high-load product environments;
• Insight into payment trends and markets in North America, Europe, CIS, East Asia, and LATAM;
• Strong analytical skills with the ability to interpret financial data and derive actionable insights;
• Proven ability to manage complex problems in e-commerce payments;
• Knowledge of OFAC/AML and Risk Awareness principles;
• Ability to thrive in a fast-paced environment, managing both strategic and tactical projects while prioritizing effectively to meet business needs;
• Experience with credit card chargebacks and risk minimization;
• Experience leading Payment teams and driving their impact on business outcomes — including team development, performance management, and capability growth;
• Ability to balance strategic planning with hands-on execution;

• Upper-Intermediate level of English or higher.

   

🧜‍♀️ WILL BE YOUR BOOST:

• Familiarity with the Steam trade system, skins market, or gaming experience (CS2, Dota2, Rust);
• Domain experience in high-load E-commerce, Fintech, or iGaming projects;

• Familiarity with cryptocurrencies and tokens.

   

🥷 YOUR POWER-UPS SOURCE:

• Spontaneous weekend from the CEO;
• Support for professional development, including events (we went on a MAJOR trip to Copenhagen, for example), certifications, and educational materials;
• Start working at a time that’s comfortable for you;
• People Partner who will always support you in word and deed;
• Anniversary and performance bonuses;
• Input on project direction in a bureaucracy-free environment;
• Regular performance reviews and personal feedback sessions;
• 20 paid vacation days and 7 sick leave days;
• Assisting with the accounting and tax management for individual entrepreneurs;
• English language and Well-being benefit — so that you can improve your mental health the way you want;
• No time tracking;
• We purchase CHARGING STATIONS for our spacers;

• We help Ukraine: every month the company supports AFU and transfers donations for ammunition and supplies.

   

If you read everything carefully and exclaimed: «Oh, yeah, I'm good at everything and I want to do cool things together!», then we are already looking forward to your resume and portfolio! 

Send them as soon as possible! 🚀