Lead Payment Manager

We’re looking for a Lead Payment Manager who can build, scale, and own our payment ecosystem end-to-end. If you enjoy combining strategy, leadership, and hands-on operational excellence - and want to influence how payment infrastructure evolves inside a fast-growing product environment - this role is for you 🚀
 

💪 YOUR QUEST-LINE:

• Shape and lead payment performance strategy, including defining success metrics, monitoring efficiency, and identifying growth and optimization opportunities;
• Drive market research and identify strategic opportunities for launching and scaling local payment methods across target GEOs;
• Own strategic relationships with key payment providers, negotiate commercial and technical improvements, and expand payment coverage across regions;
• Support and enhance current payment flows in collaboration with internal teams, aiming to boost conversion rates and minimize user disputes;
• Drive cross-functional payment initiatives with Product, Tech, Anti-Fraud, Support, and Analytics teams to ensure scalable and stable payment infrastructure;
• Initiate and lead cost optimization, risk reduction, and cash flow improvement initiatives aligned with business and product strategy;
• Build and maintain payment policies, operational standards, and best practices while defining requirements for internal admin tools and payment system improvements;
• Participate in reconciliations with external payment service providers and payment reporting;
• Address escalations or issues impacting customers, and drive projects to enhance customer experience;

• Lead and develop the Payment function - mentoring specialists, scaling knowledge, and building sustainable team processes and ownership structure.

   

👨‍🚀 YOUR IN-GAME SKIN:

• 5+ years of experience in Payment Operations / Payment Management, including leadership or ownership of payment direction;
• Strong experience building or scaling payment strategies in high-load product environments;
• Insight into payment trends and markets in North America, Europe, CIS, East Asia, and LATAM;
• Strong analytical skills with the ability to interpret financial data and derive actionable insights;
• Proven ability to manage complex problems in e-commerce payments;
• Knowledge of OFAC/AML and Risk Awareness principles;
• Ability to thrive in a fast-paced environment, managing both strategic and tactical projects while prioritizing effectively to meet business needs;
• Experience with credit card chargebacks and risk minimization;
• Experience leading Payment teams and driving their impact on business outcomes — including team development, performance management, and capability growth;
• Ability to balance strategic planning with hands-on execution;

• Upper-Intermediate level of English or higher.

   

🧜‍♀️ WILL BE YOUR BOOST:

• Familiarity with the Steam trade system, skins market, or gaming experience (CS2, Dota2, Rust);
• Domain experience in high-load E-commerce, Fintech, or iGaming projects;

• Familiarity with cryptocurrencies and tokens.

   

🥷 YOUR POWER-UPS SOURCE:

• Spontaneous weekend from the CEO;
• Support for professional development, including events (we went on a MAJOR trip to Copenhagen, for example), certifications, and educational materials;
• Start working at a time that’s comfortable for you;
• People Partner who will always support you in word and deed;
• Anniversary and performance bonuses;
• Input on project direction in a bureaucracy-free environment;
• Regular performance reviews and personal feedback sessions;
• 20 paid vacation days and 7 sick leave days;
• Assisting with the accounting and tax management for individual entrepreneurs;
• English language and Well-being benefit — so that you can improve your mental health the way you want;
• No time tracking;
• We purchase CHARGING STATIONS for our spacers;

• We help Ukraine: every month the company supports AFU and transfers donations for ammunition and supplies.

   

If you read everything carefully and exclaimed, then we are already looking forward to your resume and portfolio! 
Send them as soon as possible! 🚀