Support Engineer to $3000

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

Bringg provides an enterprise-grade last-mile delivery platform that balances cost and customer experience across owned and third-party fleets. The platform processes hundreds of millions of transactions annually for global retail and logistics providers. It integrates advanced algorithms, AI-driven decision-making, and distributed architectures to automate planning, routing, dispatch, driver management, and real-time tracking. The system operates at global scale, with secure connectivity to supply chain and logistics systems. Strong engineers ensure platform reliability under high data volume, solve complex operational challenges, and drive continuous improvement of core features.

About the Role:

As an Application Support Engineer on the Bringg team, you will own end-to-end resolution of technical and product issues for large international customers. You will work closely with customer success, solutions experts, and R&D to investigate incidents, perform root cause analysis, validate fixes, and drive improvements in a mission-critical platform. This role offers autonomy in case management, real influence on product stability and usability, and opportunities to apply technical depth in SQL, REST APIs, and distributed systems. You will contribute to process optimization, documentation, and knowledge transfer, ensuring a high level of service in an operationally critical environment.

Key Responsibilities:

• Respond to customer and technical support inquiries from Bringg users on Web and Mobile platforms.
• Investigate and diagnose issues using SQL queries, log analysis, and API monitoring tools.
• Manage support cases, prioritize competing incidents, and ensure timely follow-up.
• Escalate complex bugs to the R&D team with clear reproduction steps and impact assessments.
• Coordinate incident communications with internal teams and external stakeholders.
• Validate and functional-test fixes related to support cases across platform components.
• Maintain and expand expertise in Bringg architecture, features, and configuration options.
• Collect customer requirements and configuration requests to inform platform enhancements.
• Monitor production performance metrics and usage reports to identify support trends.
• Create and update technical documentation and train team members and customers.
• Propose and implement improvements to support processes for efficiency and quality.

Required Competence and Skills:

• Minimum 2 years of L2 or L3 application support experience.
• Intermediate proficiency in SQL for data analysis and troubleshooting.
• Hands-on experience consuming and debugging RESTful APIs and integrations.
• Technical support experience for Web and Mobile applications in production.
• Fluent English with strong written and verbal communication skills.
• Customer-facing orientation and ability to manage relationships under pressure.
• Experience in operationally critical, high-pressure environments and incident management.
• Based in Ukraine and able to work scheduled shifts, including nights (00:00–08:00) and weekends.

Nice to Have:

• Bachelor’s degree in Computer Science or a related technical field.