Customer Retention Manager to $1000

About Us:
ZBL is an international EdTech product company that builds, launches, and scales proprietary education brands in the Health & Fitness niche, powered by global influencers and performance marketing. We operate as a full-cycle model: from idea and product development to marketing, analytics, and operations — fully in-house.

Key Responsibilities:

• Manage failed and overdue payments for online courses and subscriptions.
• Contact customers via email regarding unpaid invoices and payment issues.
• Send professional payment reminders and follow-up emails.
• Personalize email communication based on customer situation, country, and payment status.
• Work with various payment cases (card issues, bank declines, missed installments).
• Use AI tools (e.g., ChatGPT) to improve email messages.
• Apply soft sales and negotiation skills to encourage payments.
• Offer alternative payment solutions when needed (new method, installment plan, pause).
• Update payment status and notes in CRM or billing systems.

Requirements:

• Experience in customer support, finance, or payment recovery is a plus.
• Excellent written and verbal English communication skills.
• Ability to work independently and take responsibility.
• Strong soft sales and negotiation skills.
• Basic experience with CRM and payment systems.
• Willingness to use AI tools to optimize work processes.

Benefits:

• Health First: Free access to all our fitness products to keep you in peak shape.
• Performance Rewards: Transparent bonus system, corporate English lessons, and rewards for outstanding achievements.
• Remote Culture: 100% remote work within a team of growth-oriented professionals.