Middle Helpdesk / Service Desk

We are looking for a Middle+ HelpDesk who will take ownership of all IT support operations across the company. You will handle hardware/software setup, access management, troubleshooting, and daily support for the tech and product teams.

Responsibilities

1. Technical Support & Troubleshooting

• Provide day-to-day support for all employees (macOS/Windows).

• Diagnose and resolve hardware, software, and network issues.

• Install, configure, and maintain workstations, peripherals, and office equipment.

• Monitor device health and proactively address potential issues.

2. IT Onboarding & Offboarding

• Prepare and configure devices for new hires.

• Set up accounts, access rights, and tools according to role requirements.

• Ensure secure data cleanup and access revocation during offboarding.

• Maintain onboarding documentation and checklists.

3. Access & Identity Management

• Manage user accounts across Google Workspace, ClickUp, Slack, Git, VPN, and other internal services.

• Maintain correct role-based access control (RBAC).

• Track license usage and optimize costs.

4. Systems & Infrastructure Support

• Support the CTO and engineering team with internal environments and test setups.

• Assist with integration of tools, monitoring systems, and automation scripts.

• Keep documentation updated (network diagrams, access lists, device inventory).

5. Security & Compliance

• Implement and follow security best practices (MFA, password policies, device encryption).

• Perform regular access reviews and asset audits.

• Ensure backup and recovery procedures for critical data.

6. Vendor & Equipment Management

• Manage hardware inventory and procurement.

• Coordinate with vendors (software subscriptions, equipment, hosting services).

• Track renewals, warranties, and support contracts.

Requirements

• 2+ years of experience in IT Support / HelpDesk / System Administration.

• Strong troubleshooting skills: hardware, software, networks, VPN.

• Experience with Google Workspace, Slack, project management tools, and common SaaS platforms.

• Understanding of network basics (DNS, DHCP, NAT, firewalls).

• Experience managing access, licenses, RBAC.

• Ability to work independently and handle a wide range of requests.

• English: B2 or higher.

Nice-to-have

• Experience supporting engineering teams (Git, CI/CD, dev tools).

• Experience with MDM solutions (Jamf, Intune, Kandji, etc.).

• Understanding of cybersecurity basics.

• Experience in fast-growing startups or iGaming companies.