Head of Operations and Internal Tools

The Role

This is a foundational leadership role, reporting directly to the Leadership Team. We are looking for a hybrid leader to build and manage our Back Office & Tools team.

While other teams build the shiny interfaces for customers, your team builds the nervous system of the company. You serve the internal Operations, Compliance, and Finance teams. Your product is the Internal Admin Panel that keeps the business legal, solvent, and efficient.

Our management philosophy is unique. The Manager is the single owner of a business vertical, responsible for the Why (the product vision), the What (the features and roadmap), and the Who (the people management and hiring).

You will act as both the Product Manager and the Engineering Manager for internal tooling. You will be responsible for streamlining the workflows of our compliance officers and support agents, automating manual processes, and ensuring we meet strict regulatory reporting requirements (MiCA).

This is a full-time, Remote leadership role.

What You'll Do

Product Ownership (The "Why" & "What"):

• Define the strategy for our internal tooling ecosystem, treating our employees as your primary customers.
• Compliance & Legal: Own the technical implementation of KYC/KYB integrations, Transaction Monitoring systems, and Travel Rule manual reviews. You build the tools that let us report suspicious activity to national authorities.
• Customer Support: Lead the integration of support ticketing systems and deploy AI Agents to reduce the load on human specialists.
• Financial Operations: Build systems for automated reconciliation and business analytics to ensure every cent is accounted for.
• Efficiency: relentlessly hunt for manual "busy work" in the company and automate it.

People & Team Leadership (The "Who"):

• Build Your Team: You will have the mandate to hire and build your team of 3 Engineers.
• Remote Culture: As a fully remote leader, you must be expert at asynchronous communication and fostering connection across distances.
• Mentorship: Lead, mentor, and grow your engineers through code reviews and career development.

Engineering Execution (The "How"):

• Lead the migration of legacy admin tools into a unified, secure, and auditable Back Office platform.
• Ensure strict access controls and security logging—your team manages the keys to the kingdom.
• Oversee the integration of third-party APIs (KYC providers, Banking rails) into our internal dashboards.

What We're Looking For

• Hybrid Experience: 5+ years in software engineering with 2+ years in a leadership role.
• Internal Tools DNA: You actually like building admin panels. You understand the importance of operational efficiency over flashy UI.
• Compliance Awareness: Experience working in Fintech, RegTech, or Crypto. You understand concepts like KYC, AML, and Reconciliation.
• AI & Automation: Experience implementing AI agents or chat-bots for customer support is a major plus.
• Product Mindset: You can sit with a Compliance Officer, understand their pain points, and design a workflow that solves them.
• Remote Veteran: You have successfully managed or led remote teams before.
• Legacy Systems Experience: You are not afraid of brownfield code. You can refactor a "spaghetti" admin script into a robust microservice.

What We Offer

• Foundational Leadership Role: A rare opportunity to build the internal infrastructure of a major crypto exchange.
• Full Ownership: Complete autonomy over your product vertical (Why, What, Who).
• Remote Flexibility: Work from anywhere (within a compatible time zone) while contributing to a top-tier project.
• Greenfield Culture, Brownfield Code: A rare chance to join a new company culture with no baggage, while solving the interesting technical challenges of a mature product.