Customer Support, client Team Internet

To support the organic growth and a highly acquisitive agenda, Team Internet is looking for an ambitious Customer Support Consultant (Level 1) to join its Customer Success Department.

This is an exciting and varied opportunity to gain wider skills and participate in the future growth of this group.

Responsibilities:
 

Technical Support (Domains / DNS / SSL)

• Provide technical support for domain registration, transfers, verification, owner changes/trades, DNS, and SSL certificates
• Handle various ccTLDs and gTLDs
• Manage inquiries via phone, live chat, and Zendesk ticketing system
• Work in a high-volume, fast-paced environment
• Ensure timely and accurate resolution of customer requests
   

Requirements / Experience:

• Relevant experience in Customer/Client/Technical Support, preferably in domain/hosting (CNR) area
• Candidates with prior experience in domain/hosting support will be given preference due to the complexity of processes and products
• English: Minimum B1+ (conversational)
   

Work Schedule:

• Monday–Friday
• One morning shift per week: 09:00–17:00
• One evening shift per week: 11:00–19:00
• Other days: 8-hour shifts with flexible start time between 08:00–12:00
• Supportive management and team environment
• Internal onboarding and continuous training
   

Workload:

• Respond to ~3–6 customer calls per day (team total up to ~20 calls/day)
• Provide support via ~1–6 live chats per shift (team-wide volume: 15–30 chats/day)
• Operate in a high-load environment with multiple systems and products

Meetings:

• At least 4 meetings per week:
• 2 team support meetings for updates
• 2 ticket review sessions for complex cases with manager and colleagues

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Q&A

Does the job come with a probation period?

Yes, there is a 3-month probation period.

What is the expected work schedule?

Full-time, flexible. You can work remotely or choose a hybrid mode (on-site in the Lviv office + remote).
 

Social Package & Benefits:
 

• Full medical insurance
• MacBook & accessories
• English lessons
• Accountant assistance
• Minimal bureaucracy and formalities — focus on synergy and effective communication
• 20 vacation days
• 7 unconfirmed sick days

Hiring process:

1. Screening call with Recruiter (soft skills interview) ~ 15 min
2. Interview with a Manager from Team Internet ~30 min