Customer Success Lead (Electrical Domain)

Welcome to Drawer.AI!

- What we do: AI-driven workflows that let estimators pull quantities and costs from complex PDF drawing sets.  
- Stage: Seed-funded, revenue-generating, aiming for a Series A in 2026.  
- Why join now: Real customers are pushing our roadmap faster than our current front-end team can build.

We’re looking for a Customer Success Lead with experience in the electrical industry to own customer relationships and drive long-term product adoption.

Key Responsibilities:

• Own the full customer journey: onboarding, adoption, and retention.
• Build strong relationships with customers in the electrical industry.
• Lead customer calls, demos, and onboarding sessions.
• Gather customer feedback and translate it into product insights.
• Work closely with Product, Engineering, and Sales teams.
• Proactively identify risks and drive solutions.

Requirements:

• Professional experience in the electrical industry (electrical contracting, estimating, construction, AEC, or related fields).
• Experience in a customer-facing role (Customer Success, Account Management, Consulting, etc.).
• Strong understanding of electrical workflows and terminology.
• Excellent communication skills in English.

Nice to have:

• Experience with SaaS or construction/AEC software.
• Experience working with US-based customers.
• Background in electrical estimating is a strong advantage.

Join our stellar team at Drawer.AI, where excellence meets opportunity! Experience the exceptional; enjoy a competitive salary and career advancement and the outstanding work environment we take pride in. Elevate your professional journey with us – because we believe in creating success together. Build a better future with us!