VIP Team Lead

At Kombine Tech, we're all about creating an ecosystem that thrives on innovation and teamwork. 
We're working with the iGaming industry, driving both B2B and B2C projects to success.
Our secret? Ambitious and proactive teams that combine their talents with our internal expertise to reach extraordinary goals.
 
We're on the lookout for a dynamic VIP Team Lead to join our ever-growing family. If you're passionate, motivated, and ready to make a difference, we want to hear from you!

What We’re Looking For:
 

• Experience as a VIP Team Lead in the gambling industry (experience in Tier 1 markets and Canada is a plus);
• Strong English skills (C1), proficiency in French or German is a plus;
• Proven track record in building and scaling VIP teams and operations;
• Ability to establish and improve KPIs for VIP agents, manage metrics for VIP players, and reactivate inactive VIP players;
• Experience in creating effective communication strategies for different segments of VIP players;
• Strong analytical skills to develop comprehensive reports on metrics for VIP players, as well as KPI metrics for VIP managers;
• Experience with operational process development, including creating internal guidelines for VIP managers.

 
What You’ll Be Doing:
 

• Achieving specific goals and KPIs;
• Monitoring VIP client activities and providing analytics for key VIP players;
• Establishing and enhancing communication strategies for VIP players;
• Training the team, identifying strengths and weaknesses, and providing recommendations;
• Coordinating with departments to enhance the VIP segment and ensuring high-quality task performance by VIP department;
• Implementing and maintaining operational processes for the VIP segment, including internal guidelines and coordination with other departments;
• Working directly with top VIP clients to maintain strong relationships.

 
Why You'll Love Working With Us:
 

• Regular work schedule 5/2 (12:00-21:00);
• Competitive salary in USD;
• Top-notch equipment provided for your job;
• Work from anywhere (yes, we’re all about remote work);
• No micromanagement – we trust you to do your best;
• Opportunities for fast-tracked career growth;
• Be part of one of the most exciting industries out there!

 
If you’re excited to take on new challenges and be a part of a vibrant team, we can’t wait to meet you. Apply now and let's build something amazing together!