Account Manager

NuxGame works with iGaming operators of all scales, helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill business goals. We are currently looking for an Account Manager to join our team. 

Your Responsibilities: 
- Own the customer relationship end-to-end, acting as their primary point of contact and trusted advisor; 
- Define and execute tailored success strategies for each account, aligning NuxGame solutions with customer business goals and agreed KPIs;
- Continuously monitor account health, usage metrics, and satisfaction levels, addressing risks early to ensure retention and growth;
- Lead quarterly business reviews with clients to evaluate results, gather feedback, and identify improvement opportunities;
- Resolve escalations quickly by coordinating with internal teams, ensuring seamless communication and a solution-focused approach;
- Collaborate cross-functionally with Sales, Product, Operations, and Technical teams to deliver a consistent and high-quality customer experience;
- Identify upsell and cross-sell opportunities by understanding customer needs and market trends;
- Share industry insights and best practices with clients to help them optimize operations and revenue potential; 
- Stay informed on iGaming industry developments, including regulatory changes, competitive landscape, and emerging technologies;
- Maintain accurate account records in CRM and project management tools, ensuring timely reporting of progress and outcomes. 

What we’re looking for: 
- 2 years of experience in Account Management, Customer Success, or post-sales roles; 
- Proven success in managing strategic accounts and building strong relationships with senior stakeholders, including C-level executives; 
- Track record of delivering measurable results in retention, adoption, and upsell;
- Comfortable owning the full customer lifecycle - onboarding, growth, and renewals;
- Proactive and resourceful - you can thrive without a playbook and take initiative to solve problems;
- Highly organized, able to manage multiple priorities while keeping a high standard of service;
- Strong communicator in English (written and spoken); extra languages are a plus;
- Data-driven mindset - you use metrics to guide decisions and create actionable plans;
- Collaborative, adaptable, and confident in balancing client needs with business objectives.
 

What We Offer:

We believe that a happy team builds the best products. Here’s how we support you:

• Remote & Flexible: Work from anywhere. Core hours are 09:00/10:00 to 17:00/18:00 (Kyiv time), Mon–Fri;
• Financial Stability: Timely compensation payments;
• Personal Equipment Policy: Equipment is provided to ensure comfortable and efficient work;
• Knowledge Sharing: Regular sessions to discuss new trends, share insights, and grow together;
• Community: A team of like-minded professionals ready to support, inspire, and tackle complex challenges together;
• Creative Freedom: Initiative is encouraged — you have space to implement your ideas;
• Time-off Policy: Up to 29 days off per year, including up to 5 health-related days without medical confirmation;
• Atmosphere: A friendly, result-oriented environment with mutual respect and no unnecessary bureaucracy or pressure.

We believe in unlocking the inner potential of each team member within an open and democratic culture.

We’re looking forward to welcoming you to our team!