Account Manager

PayDo- a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140 countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, and mass payment options, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for local and international payments. 
Join PayDo — a global FinTech leader transforming the way businesses handle payments.

Requirements:
- At least 2 years in a managerial role, with direct supervision of a team of 3 or more individuals
- Minimum of 4 years of experience in the Fintech industry, either as a consultant in Fintech consulting company, in-house payments manager, account manager/sales agent, or customer support representative within a financial institution (EMI, Bank, or PSP) or similar with the acquiring license 
- Prior experience with high-risk B2B customers (iGaming, Forex, Crypto - ideally, or anything else)
- Prior experience with the onboarding of clients, specifically within a direct acquiring setup & experience working for a company that had direct acquiring as a service&product. NOTE: hiring manager will not consider candidates from general fintech companies - only from those where they had direct acquiring.
- Strong understanding of the specifics of KYB onboarding process, preferably with an EU/CA-based EMI or PSP
- Solid understanding of the company’s target industries, with hands-on experience working across high-risk and low-to-medium risk sectors
- Demonstrated leadership and team management capabilities, with a history of building and leading high-performing teams
- Outstanding communication, negotiation, and interpersonal skills, with a client-centric approach
- Ability to manage multiple priorities and stakeholders in a dynamic, fast-paced environment

Responsibilities:

- Provide strategic leadership and daily oversight to the Key Account Management (KAM) team, driving operational excellence, client satisfaction, and revenue growth
- Maintain, update, and enforce SOPs, guidelines, and manuals for the KAM department; conduct regular reviews to ensure alignment with evolving regulatory and business requirements
- Continuously assess and enhance KPIs and SLAs to ensure they reflect the company’s current strategic objectives and client expectations
- Oversee and conduct regular Quality Assurance (QA) assessments to ensure high standards in service delivery, account performance, and client engagement
- Identify operational inefficiencies and proactively implement cross-functional solutions that streamline workflows, improve service levels, and enhance the end-to-end client experience
- Manage team performance through targeted coaching, structured feedback, and development planning; address underperformance through corrective actions and timely offboarding where necessary
- Promote a culture of continuous professional development by deepening the team’s expertise in product functionality, payment systems, compliance requirements, and industry trends
- Foster a high-performance, accountable culture within the team by reinforcing professionalism, work ethic, and motivation at all levels
- Cultivate and maintain strong relationships with PayDo’s key clients, acting as a strategic partner by regularly gathering client feedback and translating insights into actionable improvements across products and services
- Identify opportunities to increase profitability by initiating, championing, and overseeing the delivery of key client-driven features and solutions that drive long-term value

What we offer:

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses and certifications
• Regular Performance Reviews Based on KPIs – for your professional advancement
• Transparent career path – opportunity to reach Lead roles within 1 year, Head roles in 2 years, and C-level in 4 years based on performance
• Innovation Financial Rewards – share your ideas via PayDo Ideas Hub and earn extra bonuses
• Paid Vacation & Sick Leave – with flexibility to transfer unused days or receive compensation
• Public Holidays – aligned with your country’s calendar
• Flexible payout options – via PE accounts or popular e-wallets