Customer Support Specialist

We are seeking enthusiastic Customer Service Representatives (CSRs) to join our team. This position involves handling customer inquiries and support for 7 distinct projects, SaaS mostly. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to manage multiple tasks effectively.
 

Requirements:

• Excellent verbal and written communication skills
• Flexibility to work various shifts
• Strong problem-solving abilities and attention to details
• Upper-Intermediate English (B2+) level or higher, both written and spoken
   

Responsibilities:

• Provide exceptional customer service through various channels (phone, email, chat)
• Assist customers with their inquiries
• Troubleshoot and resolve issues
• Participate in training sessions and ongoing development to stay updated on product knowledge, company policies, and customer service best practices
   

Work conditions:

• Remote work
• The probation period is 2 months
• Flexible days off (2 per week)
• Work shifts per week: 2 types of shifts: morning 07:00—15:00, day 15:00—23:00 (GMT+2).
• 18 paid vacation days per year to rest and recharge
• 15 paid sick leave days to cover unforeseen situations
• An open and friendly team where ideas and initiative are truly valued
• The opportunity to influence processes and suggest improvements that make work more comfortable and effective.