Client Success Manager to $1000

We are a fast-growing credit consulting firm seeking a high-performing Bilingual Client Success Manager. 
We need a disciplined professional who actually works during work hours, communicates professionally, and takes ownership of results.

This role requires working Monday–Friday, 9:00 AM – 5:00 PM Pacific Time. 
 

Responsibilities

• Serve as the primary contact for English and Russian-speaking clients via calls, messages, and emails
• Onboard new clients and guide them through the credit improvement and business credit process
• Provide proactive support, troubleshoot issues creatively, and resolve ongoing client inquiries
• Manage CRM systems, maintain client records, and draft professional communications
• Assist with sales-related tasks and lead follow-ups when needed
• Monitor and analyze key metrics related to customer health to mitigate risks and improve retention
   

Must Have

• Fluency in English and Russian (written and spoken)
• Availability to work 9:00 AM – 5:00 PM PT
• Experience working with CRM systems and email communication
• Ability to create, follow, and continuously improve Standard Operating Procedures (SOPs)
• Fast computer and stable high-speed internet
• Excellent typing and professional writing skills
   

Nice to Have

• Prior experience in Sales or B2C Account Management
• Experience in the financial or credit industries
• Ability to handle high-stakes conversations with various stakeholders
   

Benefits

• 100% paid sick leave
• 7 working days of paid vacation (increases with tenure)
• Competitive salary with annual performance-based promotions
• Internal training, mentorship, and career growth opportunities