product manager (loyalty squad) $4000-6000
About the company
Turning marketing into a market-domination weapon, we created a new category - the marketplace for future customers. Businesses shop for leads as they shop for products in e-commerce: you see everything about a lead before you buy - full transparency, control, and predictable outcomes. We’re the #1 lead marketplace in the USA, and we’re accelerating.
Role overview
We’re hiring a Senior Product Manager for the Loyalty Squad - the team responsible for keeping buyers with us and reducing churn in the first 90 days. You will own the retention system: why customers stay, buy again, and get real results through the product. This role exists to turn the first 90 days from a risk zone into predictable LTV growth and repeat revenue.
🔧 What You’ll Be Doing:
Own the squad’s core metrics - 90-day churn, retention, repeat purchase rate, FPM adoption, and LTV
Build and ship product mechanisms that keep buyers engaged and reduce churn in the first 30-90 days
Drive FPM adoption through product - onboarding, in-product guidance, usage scenarios, and value delivery
Identify real churn reasons through data and customer insights and solve them with product changes (not manual “support hacks”)
Build a roadmap focused on impact - fast releases, experiments, and measurable results
Partner with Engineering, Analytics, Customer Success, and Sales to make retention part of the system, not hero work
Use AI and automation to scale loyalty - personalization, triggers, smart recommendations, and churn-prevention flows
✅ What Makes You a Strong Fit:
4+ years of Product Management experience (Senior PM / Lead PM level)
Strong background in retention / churn reduction / lifecycle product in SaaS or marketplaces
Proven ability to move key metrics - retention, churn, LTV, repeat purchases, activation
Deep understanding of PLG and the customer lifecycle - onboarding, activation, habit loops, expansion
Data-driven mindset - cohorts, funnels, A/B testing, product insights
Strong ownership - you execute without being micromanaged and deliver outcomes
English level strong enough for daily work - async communication, documentation, and calls
➕ Bonus if you have:
Experience building anti-churn systems for the first 30-90 days after purchase
Experience driving adoption via product onboarding (guides, checklists, triggers)
Understanding of B2B retention and “value enforcement” mechanics
Experience implementing AI/automation for personalization and retention
Experience in high-tempo teams where speed matters more than perfection
🎁 Why You’ll Love It Here:
You’ll work at the core of a product-led, AI-powered startup where data drives every decision
Your work will ship fast and impact thousands of users
High autonomy, low bureaucracy: we trust you to own your domain
Remote-first culture with flexible hours and async-friendly communication
Salary (fixed base) ABOVE the market average
A smart, passionate team that moves fast, supports each other, and builds cool stuff
15 paid vacation days plus 5 paid sick days annually
Paid access to courses, books, and growth resources
Real decision-making power and ownership of your results