Head of Key Account Manager

As a Head of Key Account Manager you will play a strategic role in driving client success, operational excellence, and revenue growth while building and leading a high-performing team.

Your key responsibilities:

• Provide strategic leadership and daily management of the KAM team, ensuring high performance, client satisfaction, and business growth
• Maintain, update, and enforce SOPs, guidelines, and internal manuals; ensure compliance with regulatory and business requirements
• Continuously refine KPIs and SLAs in line with company strategy and client expectations
• Lead regular Quality Assurance (QA) reviews to maintain excellence in service delivery and account performance
• Identify operational bottlenecks and implement cross-functional improvements to enhance workflows and client experience
• Coach, mentor, and develop team members; manage performance and take corrective actions when needed
• Build deep product and industry expertise across payments, compliance, and fintech trends
• Establish strong, long-term partnerships with key clients and translate feedback into product and service improvements
• Drive profitability by launching and supporting client-driven initiatives and value-adding solutions

🔹 Skills & Experience

We are looking for a leader with strong fintech expertise and a hands-on management background:

• 2+ years of managerial experience leading a team of 3+ people
• 4+ years in Fintech, Payments, or Financial Services (EMI, PSP, Bank, Consulting, iGaming, Crypto, Forex, etc.)
• Strong understanding of payment infrastructures, card schemes, and alternative payment methods
• Solid experience with KYB onboarding processes, preferably within EU or Canadian EMIs / PSPs
• Deep knowledge of the fintech ecosystem, competitors, and market trends
• Experience working across high-risk and low-to-medium risk industries
• Proven ability to build and lead high-performing teams
• Excellent communication, negotiation, and stakeholder management skills
• Fluent English + fluent Ukrainian / Russian

• Experience with crypto and PIS/AIS payment flows is a strong plus

   

🔹 Our Culture

We are a result-driven organisation. 

You will thrive here if you:

• Take full ownership of your work
• Act proactively and independently
• Deliver measurable impact
• Solve problems fast and pragmatically