Tier-4 Support Engineer

The Tier-4 Support Engineer is a senior technical expert responsible for resolving the most complex and escalated issues from our customers' systems/products, including backend infrastructure, embedded devices, and cloud-integrated platforms. This role is suited for individuals with strong leadership potential and interpersonal skills, and may eventually grow into a Team Lead position within the Software development group.

About:

Our client is developing electro-mechanical devices for dairy farms, pulsators and automatic detachers. The solution is leading in the industry with advanced cow monitoring solutions based on activity and rumination sensors.

Responsibilities:

• Advanced Troubleshooting & Escalation Handling;
• Act as the final escalation point for technical issues across Linux-based systems, embedded devices, and cloud services;
• System Diagnostics & Log Analysis;
• Investigate systemic issues using logs (e.g., syslog, dmesg, journalctl, auth.log, kern.log), performance metrics, and custom monitoring tools;
• Utilize expertise in Linux network configuration to identify and resolve problems related to connectivity, routing, and firewall settings;
• Infrastructure & Device Support;
• Maintain and enhance infrastructure components such as Network Management Systems, local agents, proxy services, remote connectivity platform integrations, internal support tools, and other services;
• Automation & Tooling;
• Develop and maintain automation scripts and internal support tools to streamline diagnostics, deployment, and monitoring;
• Cross-Team Collaboration;
• Work closely with Global Support, QA, DevOps, and R&D teams to ensure seamless integration, delivery and support for new features and hardware rollouts;
• Documentation & Knowledge Sharing;
• Contribute to internal documentation, Confluence pages, and training materials to support cross-Tiers teams;
• Leadership Development;

• Mentor junior technicians, lead technical discussions, and gradually take on coordination responsibilities with the goal of transitioning into a formal leadership role.

   

Requirements:

• Prior experience in Tier-3 or Tier-4 supports roles;
• Background in QA automation or system integration;
• Familiarity with animal health or IoT-based systems is a plus;
• Demonstrated experience leading people or technical teams, even informally (e.g., mentoring, project coordination, scrum leadership);

• At least Upper-Intermediate English level.

   

We offer:

Professional Development: Free English courses, free access to the corporate Udemy account, corporate digital library subscription, possibility to participate and share your knowledge as a speaker in our internal meetups.

Benefits: 100% paid vacation and sick leaves, opportunity to accumulate part of the own salary in the company in dollar terms.