System administrator

WOW24−7 is an international customer support outsourcing company providing omnichannel, multilingual 24/7 support for mid-sized businesses in SaaS, e-commerce, fashion, travel, and IoT. We work with clients across North America, the UK, and the EU.

We are looking for a skilled and proactive System Administrator who will ensure the stability, security, and efficiency of our IT environment. This role is essential for supporting remote teams, maintaining infrastructure, and enabling smooth day-to-day operations across the company.

What we expect from the candidate:

• Technical education;
• Upper-Intermediate English level;
• Administrator-level knowledge of Windows Server 2025, macOS, Debian;
• Experience with virtualization systems (Proxmox);
• Experience administering Google Workspace and email systems;
• Knowledge of monitoring tools (Zabbix, Graylog);
• Understanding of TCP/IP fundamentals;
• Experience with office software (MS Office, etc.);
• Skills in diagnosing hardware/software issues (SSD, RAM, peripherals);

• Experience with network equipment (routers, switches, WAN/LAN).

   

Nice to Have: Bash and/or PowerShell scripting experience.

Your main responsibilities:

• Administer Active Directory (user accounts, access rights, GPO);
• Monitor IT infrastructure using Zabbix (alerts, incident response);
• Administer Google Workspace (users, mailboxes, groups, security policies);
• Support office IT infrastructure (Wi-Fi, LAN, internet, printers, video conferencing systems);
• Configure and maintain workstations (laptops, PCs, peripherals);
• Provide L1/L2 technical support to users (remote and on-site);
• Manage IT assets (hardware inventory, licenses, decommissioning);
• Purchase hardware and consumables; communicate with vendors and ISPs;
• Create and maintain IT documentation and internal knowledge base;
• Participate in IT infrastructure improvement and modernization projects.

We offer:

• Fully remote work format;
• Optional office visits once a week (city center, near Forum Lviv);
• Working hours: Monday-Friday, 10:00—18:00;
• 3-month probation period with team support;
• 18 paid vacation days per year;
• 15 paid sick leave days;
• Friendly, open team culture;
• Opportunity to influence IT processes and improvements.

If you are looking for new opportunities to grow professionally, send us your resume and a brief overview of your experience. We look forward to meeting you!