PSP Payout Manager

Role Purpose
The purpose of the PSP Payout Manager role is to ensure reliable, scalable, and secure payment operations across all deposit and withdrawal flows. This role owns end-to-end payment performance, including PSP capacity and throughput monitoring, payout limits, fraud prevention, and financial control.
The PSP Payout Manager is responsible for maintaining uninterrupted payment processing, protecting the business from financial and fraud risks, and ensuring full transparency of project finances through accurate budgeting, reporting, and cost management.

Key Responsibilities

• Manage and oversee all deposit and withdrawal operations across multiple PSPs.
• Monitor PSP throughput, capacity, approval rates, and processing limits to ensure stable payment flows.
• Proactively identify payment bottlenecks, delays, failures, or capacity constraints.
• Configure and maintain payout limits, routing rules, and fallback payment logic.
• Monitor transactions for fraud, abuse, and suspicious activity.
• Investigate and resolve payment-related issues, disputes, and chargebacks.
• Collaborate with PSPs, banks, and payment providers on capacity planning, limits, and scaling.
• Maintain detailed financial records of transactions, fees, commissions, and operational costs.
• Track project expenses and manage payment-related budgets.
• Prepare financial reports, cash flow summaries, and forecasts.
• Ensure compliance with AML, KYC, and internal financial policies.

Key Goals for the First 30 Days

• Complete onboarding and fully understand the payment architecture and PSP setup.
• Audit current PSP capacity, limits, approval rates, and processing speed.
• Identify high-risk payment bottlenecks and capacity constraints.
• Establish monitoring routines for PSP throughput and payment performance.
• Align with PSPs on scaling plans and capacity requirements.
• Set up structured payment and financial reporting.

Trial Period Goals (3 Months)

• Independently manage deposit and withdrawal operations across all PSPs.
• Ensure stable payment throughput and prevent capacity-related payment failures.
• Optimize payout limits and routing logic based on PSP performance.
• Detect and mitigate fraud and suspicious payment patterns.
• Reduce payment delays, failures, and chargebacks.
• Deliver accurate and transparent financial and cost reporting.
• Establish proactive capacity planning with payment providers.
• Demonstrate full ownership of payment stability and financial control.

Requirements

• 2–5+ years of experience in payment operations, PSP management, payout management, or finance operations.
• Proven hands-on experience managing deposit and withdrawal flows.
• Experience working with multiple PSPs and payment methods.
• Experience in high-risk industries (iGaming, fintech, crypto, forex) is a strong plus.
• Strong understanding of end-to-end payment operations and financial processes.

Hard Skills

• End-to-end management of deposit and withdrawal operations.
• PSP setup, configuration, and performance monitoring.
• PSP throughput, capacity, and approval rate analysis.
• Payout limits configuration and routing logic.
• Fraud detection, transaction monitoring, and chargeback handling.
• Financial reporting, budgeting, expense tracking, and reconciliation.
• Cash flow management.
• Understanding of AML / KYC fundamentals.
• Strong data analysis skills.

Tools / Technologies

• PSP dashboards and payment platforms.
• Transaction monitoring and fraud detection systems.
• Accounting and financial tracking tools.
• Excel / Google Sheets (advanced).
• BI and reporting tools.
• Collaboration tools (Slack, Notion).

Soft Skills

• High attention to detail and accuracy.
• Strong analytical and risk-management mindset.
• High level of ownership and accountability.
• Ability to work under pressure and handle sensitive financial operations.
• Clear and structured communication with internal teams and external partners.
• Integrity, discretion, and confidentiality.
• Proactive problem-solving approach.

Languages

• English: Upper-Intermediate to Advanced (B2–C1).