Technical Support Manager

We are looking for a motivated Technical Support Manager to join our team and take over an important customer-facing role in our fast-growing drone software company. This position is ideal for someone who enjoys both technical communication and working directly with customers and wants to grow in a product-driven startup environment.

    Key Responsibilities

• Run pre-sales demos together with the Sales / Business Development team
• Assist in Enterprise customer onboarding/training with knowledge of company products. 
• Create and maintain technical documentation, user guides, and FAQs
• Provide email-based technical support using Zendesk Suite
• Perform basic product testing and learn quickly how new Drone Harmony products work

• Manage and update the support-related part of a company website (Wix):
  updating software versions, publishing documentation, and content

   

  Requirements

• English level B2 or higher (written & spoken). Interview will be conducted in English.
• 1–2 years of experience in customer support / technical support
• Strong communication skills and attention to detail
• Interest in technology, software products, and problem-solving
   

We kindly note that the company currently does not provide military booking, so this role is best suited for students or candidates who do not require it