Customer Experience Operations Manager

We’re looking for an experienced Customer Experience Operations Manager to own the operational side of custom kitchen projects - from production through delivery, installation, and closeout. This role is ideal for someone who enjoys responsibility, clear communication, and turning complex processes into predictable outcomes.

You’ll be responsible for the customer experience after the sale, overseeing each project acting as the main point of coordination between clients and manufacturer, designers, logistics partners, and installers to ensure smooth delivery, clear communication, and effective issue resolution.

About CORNER Renovation

CORNER is a kitchen brand dedicated to designing and manufacturing high-quality custom kitchens for homeowners worldwide. As a technology-driven company, we develop our own tools to make renovation seamless. With a distributed team in Ukraine and Argentina, and a growing presence across Latin America, we’re expanding quickly and looking for new talent to join us.

What You’ll Own

• Serve as the primary customer success point of contact throughout production, delivery, installation, and closeout
• Maintain strong customer relationships throughout the entire renovation project, ensuring a smooth and positive customer experience throughout the customer journey.
• Coordinate with manufacturer to track project status and ensure on-time production
• Move projects from design approval into production, supporting timelines, samples, and technical coordination
• Oversee and resolve technical questions between design and production teams
• Manage budgeting, invoicing, and payment schedules, ensuring invoice accuracy and resolving discrepancies
• Build and maintain strong working relationships with manufacturer, suppliers, installers, and logistics partners, serving as the main operational point of contact
• Coordinate shipping, delivery schedules, unloading, and installation
• Own project timelines, coordination, and issue resolution across all stakeholders
• Manage punch lists, replacements, and project closeout documentation

What We’re Looking For

• 4+ years of experience in an operations-driven role with full project ownership, gained in logistics companies, furniture manufacturing, or design/architectural studios
• Strong customer communication and customer success experience, including managing expectations, difficult conversations, and issue resolution
• Proven ability to manage timelines, coordination, and multiple stakeholders simultaneously
• Strong written and verbal communication skills in English
• High attention to detail and ability to work autonomously, prioritizing what matters most
• Resilience, persistence, and calm decision-making in fast-paced environments

What We Offer

• A role with real ownership and direct impact on project success
• 20 paid vacation days + paid sick leave
• Flexible, supportive team culture
• Growth opportunities within a fast-growing international company
• 50% coverage of professional courses and learning programs