Payments Support Manager

As an Operations / Payments Support Manager, you will operate at the core of our payment infrastructure, ensuring the stability, availability, and correct functioning of payment providers across all brands. Acting as a real-time operational layer between payment providers, internal technical teams, and business stakeholders, you will monitor transaction flows, respond to incidents, minimize downtime, and maintain smooth payment operations.
This role is ideal for candidates with a strong operational mindset who are comfortable working in dynamic, high-responsibility environments.
 

Your Tasks:

• Monitor payment providers, transaction flows, and system statuses across platforms;
• Ensure availability and correct functioning of PSPs and APMs;
• Track and analyze payment incidents, delays, or abnormal behavior;
• React promptly if a payment provider goes down or becomes unstable;
• Disable and re-enable payment methods when required;
• Investigate issues and identify root causes in collaboration with internal teams;
• Escalate critical incidents when necessary;
• Maintain clear internal records of incidents, actions taken, and resolutions;
• Follow established operational procedures and contribute to their continuous improvement;
• Monitor payment method conversion across brands and identify drops in Approval Ratio;
• Analyze payment performance using analytics tools to determine causes of conversion decline;
• Manage granting access to BO and providers’ systems for internal departments.
   

Our Criteria:

• Solid understanding of payment systems, providers, and transaction flows;
• Experience in iGaming, Forex, Adult, or similar high-load industries will be a strong plus;
• Ability to stay calm, focused, and effective in incident-driven and high-pressure situations;
• Strong sense of ownership and responsibility for operational outcomes;
• Experience with analytics tools and understanding of payment Approval Ratio metrics will be an advantage.
   

Our Offer:

• We are global, we don’t stick to office or remote options only;
• We trust each other and provide unlimited vacation days and sick-leaves;
• We support our people and offer relocation options for team members who are interested;
• We encourage growth and cover 50% of learning expenses;
• We hold yearly performance reviews to support development and reward results with regular performance bonuses;
• We believe in potential and prefer to promote internally, building our company around talent above anything else;
• We are small enough to hear every opinion, and already big enough to act on the best ideas — an opportunity to have a visible and immediate impact;
• We celebrate our team with corporate gifts and thoughtful appreciation throughout the year.