IT Support Specialist / Junior Sys Admin

ICONIC21 is a premier provider of live dealer and casino games, delivering a diverse and immersive portfolio for global markets. We create high-quality gaming experiences focused on innovation, reliability, and strong visual appeal.

What sets ICONIC21 apart is our commitment to branded, tailor-made solutions. We develop dedicated studios, custom games, and promotional tools that align with each partner’s brand and business goals, enabling operators to stand out in a competitive landscape.

Our portfolio covers live casino games, slot games, and virtual (RNG) products, all designed to maximize player engagement and long-term value. Every solution we deliver is built to elevate our partners’ brands and enhance the overall gaming experience.

Description

We are looking for an IT Support Specialist to assist with daily IT operations and support employees with basic technical requests. The role includes preparing equipment, managing user accounts, maintaining inventory, and helping new employees during onboarding.

Requirements

• 1 years of experience in IT Support / Helpdesk (or solid internship experience).
• Solid knowledge of Windows and macOS.
• Familiarity with Microsoft 365 user management and common collaboration tools.
• Basic understanding of networking (Wi-Fi, VPN, DNS).
• Strong communication skills and a user-oriented mindset.

• English: B1.

   

Responsibilities

• Create user accounts and assign access rights in Microsoft 365 and internal systems.
• Prepare and configure laptops, peripherals, and workplaces for new employees.
• Support IT onboarding: initial setup, introduction to company tools, basic troubleshooting.
• Handle equipment logistics: receiving, shipping, replacing, and documenting devices for remote and on-site staff.
• Maintain IT inventory and update asset records.
• Provide L1 technical support via the ticketing system (password resets, access issues, basic OS/application problems).
• Follow internal IT procedures and security policies.
   

Nice to have

• Experience working with Atlassian (Jira, Confluence).
• Basic scripting understanding (PowerShell or Bash).
• Familiarity with MDM tools.
• Basic knowledge of Linux.

• Interest in IT infrastructure and willingness to grow.

   

Working conditions

• Competitive salary.
• Opportunities for growth into system administration or other roles.
• Paid vacation and sick leave.
• Supportive and friendly team environment.