Account Specialist (Bulgarian language)

Cartum is a European product based on the Ukrainian SaaS platform Horoshop. For more than 10 years, we have been helping entrepreneurs launch and grow online stores. Today, over 12,000 e-commerce businesses use our platform, and we continue to actively expand across European markets.

Bulgaria is a strategic market for Cartum. That’s why we are looking for an Account Manager with Bulgarian language skills who will work directly with Bulgarian clients and help them manage and grow their online stores using our platform.
 

You are our candidate if:

• You are fluent in Bulgarian
• You have experience communicating with clients
• You are focused on finding solutions to client requests and genuinely want to help
• Experience in website creation or working with admin panels will be a plus
   

Your responsibilities:

• Communicate with clients via chat and phone
• Consult clients on all platform features and answer questions related to website setup and related systems
• Help clients choose the most suitable pricing plan
• Create tasks for the internal team and monitor their completion
• Work with multiple clients at the same time
   

We offer:

• A role in an ambitious international product that is actively growing
• A team with no bureaucracy or micromanagement
• Remote work
• Paid vacation and sick leave
• Education reimbursement for professional development
• A competitive salary (discussed during the interview)