Product Support Engineer

About the Project

Our client is a pioneer in bringing together enterprise networking and security into a single, centralized global cloud service. It is led by an industry veteran with a strong background in founding and investing in leading cybersecurity companies. Its innovative technology helped inspire an entirely new product category that was later defined by Gartner as “SASE,” a market projected to reach $28.5 billion by 2028.

Required skills:

• Strong will and aspiration in making the first step in the Networking and Information Systems Security industry.
• Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers.
• CCNA Certification or equivalent knowledge level.
• Familiarity with VPNs, IPSEC, security protocols, and standards.
• Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments.
• Excellent oral and written communication skills with a passion for working with customers.
• Fluent English, both written and spoken - a must
• Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous tasks.
• Ability to work effectively and thrive in a fast-paced environment.
• Ability to work with a globally dispersed, cross-cultural team
• Team player
• Commitment is required for a minimum of 5 shifts a week as well during weekends.
• Experience working with Cloud, SaaS technology provider- Advantage.

• Previous experience as a Support Engineer (Tier 1– security companies) - Advantage.

   

Scope of work:

• Provide technical support for Cato Networks customers around the world.
• Own and manage customer issues and see problems throughout resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and “can-do” attitude.
• Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
• Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
• Track and monitor customer status and identify both areas of concern and growth opportunities.
• Be a part of building and expanding the company’s Global Support Services.