HR Operations Manager

About the role

The HR operations manager owns the execution and continuous improvement of HR operations across the full team member lifecycle — from onboarding through offboarding. This is a hands-on role that blends operational leadership, systems ownership, and process discipline.

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You will work closely with the Director of Global HR, HR Specialists, and cross-functional partners to ensure HR systems, workflows, and documentation operate smoothly and consistently across countries.

This role is centered on building, operating, and continuously elevating a high-performing HR engine, with a strong commitment to operational excellence and ongoing improvement every day.
 

Must haves

• 7+ years of progressive HR experience, with a strong focus on HR operations‍
• Advanced English proficiency (written and verbal)
• Experience working in technology, IT, consulting, or service-based environments‍
• Proven success building, running, and improving HR processes that scale with company growth
• Hands-on experience managing HR operations for a multi-country workforce
• Strong experience with HRIS platforms (HiBob preferred) and modern productivity tools
• Strong working knowledge of Jira, Confluence, Google Workspace, and related collaboration tools
• Exceptional attention to detail and operational discipline
• Ability to manage multiple priorities across regions in a fast-paced, distributed environment
   

Nice to have

• Experience supporting distributed, multi-country teams
• Familiarity with SOC2, ISO, or similar compliance environments
• Experience using AI or automation to improve HR workflows, reporting, or efficiency
• Prior people management or team-lead experience
• Experience working alongside people / ER or HRBP roles
• Exposure to B2B, outsourcing, or billable team models
   

Key responsibilities
HR operations & lifecycle managementHR systems & tools ownership

• Own and administer HRIS systems (HiBob or comparable platforms) as the system of record
• Configure workflows, task lists, permissions, and reporting in HR systems
• Maintain accurate, complete, and up-to-date team member data
• Partner with internal teams to integrate HR tools with Jira, Confluence, Google Workspace, and other productivity systems

Compliance & operational risk

• Ensure compliance with local labor regulations, internal policies, and HR controls across geographies
• Own HR-related audit readiness and evidence gathering (including SOC2-related controls where applicable)
• Maintain HR documentation, SOPs, and policy acknowledgements
• Adapt policies and practices to meet regional needs while maintaining consistency

Manager enablement (process-focused)

• Provide managers with clear guidance on HR processes, timelines, and required documentation
• Act as the primary owner of HR operational questions and requests
• Escalate judgment-based or sensitive employee relations matters to the director of global HR

HR team support & execution

• Support, mentor and coordinate the work of HR Specialist or other team members as it relates to HR operational tasks
• Prioritize operational work, ensure follow-through, and reduce single points of failure
• Identify opportunities for automation and efficiency using existing tools and AI-enabled workflows
   

What this role is not

• This role does not own employee relations judgment, PIPs, or conflict mediation
• This role does not serve as a people partner or HR business partner
• Strategic people decisions and leadership coaching sit with the Director of Global HR