Jira/Atlassian administrator

The Jira / Atlassian Administrator is responsible for the configuration, reliability, and continuous improvement of Proxet’s Atlassian ecosystem.
The role ensures that Jira and Confluence are aligned with business processes, securely configured, well-documented, and fully adopted across teams.

This position merge IT administration, process enablement, and stakeholder collaboration, ensuring stable day-to-day operation, efficient change management, and scalable process automation within Atlassian tools.

Responsibilities

• Administrate Jira Cloud, Jira Service Management
• Configure workflows, automations, custom fields, and integrations to support business process needs
• Configure projects schemes, issue types, screens, and permission schemes
• Manage users, groups, and license allocations
• Maintain access control and role-based permissions in line with security policies
• Handle L2/L3 service desk tickets related to access, configuration, and incidents
• Maintain application configuration and change management
• Monitor application health, usage, and user feedback
• Review vendor updates and feature releases
• Track and communicate release impacts to relevant teams
• Coordinate with business stakeholders to test and deploy new functionality
• Identify recurring issues and propose systemic fixes or automation opportunities
• Ensure documentation of configurations, system baselines, changes, and user guides
• Conduct onboarding sessions and user training
• Serve as the primary point of contact for vendors and internal stakeholders

Required Qualifications

• 3+ years of experience in application administration, IT operations, or business systems management
• Proven experience working with Atlassian products (Jira, Confluence, JSM, Asset Management, Rovo)
• Proven experience managing integrations between multiple SaaS systems (API or zappier/n8n)
• Strong understanding of any SaaS administration, access management, and workflow automation
• Understanding of data access controls, SSO, and identity management
• Excellent problem-solving and cross-functional communication skills
• Ability to document, train, and present to non-technical stakeholders
  
   

Nice-to-have Qualifications

• Familiarity with ITSM / ITIL practices (Incident, Change, Release Management)
• Experience with security and compliance frameworks (SOC 2, ISO 27001)
• Experience writing custom plugins for JIRA cloud