Technical Support Engineer L1-L2

BETER is a rapidly growing product company. We create competitive content supplemented with analytics. For more than 5 years, we have been organizing sports tournaments, broadcasts, and developing our own sports community. We hold 45+ thousand events per month in esports and classic sports. BETER products are known all over the world — our content is represented in 150+ countries.
Our current partners are the world’s most famous trading giants.
 

BETER is looking for a Technical Support Engineer to help our teams and clients resolve technical issues and ensure the smooth operation of our systems.

This role is a great opportunity for candidates who want to start or grow their career in technical support. Previous experience is not mandatory - we are ready to train and support motivated candidates who are eager to learn and develop technical skills.

Please note that this position requires full-time office work in Kyiv (5 days per week).

Responsibilities:

• Providing technical support to company employees and clients through Jira Service Desk.
• Assisting with day-to-day technical tasks, including software updates, equipment setup, and internal process improvements.
• Installing, configuring, and maintaining workstations, hardware, and software for employees.
• Supporting internal teams and clients with technical consultations and troubleshooting.
• Participating in technical onboarding and training for new employees.
• Helping implement and support new tools and technical solutions within the company infrastructure.

Requirements:

• Motivation to learn and develop in technical support (commercial experience is not required).
• Basic understanding of operating systems (Windows, Linux, or macOS).
• Basic knowledge of computer hardware and software.
• Understanding of basic network concepts (TCP/IP, DNS, DHCP) will be a plus.
• Experience with office tools (Microsoft Office, Google Workspace).
• Basic written English for communication and documentation.

Nice to have:

• Basic scripting or automation skills (Python, Bash).
• Experience with VPN or network configuration.

We offer:

• Office-based role in Kyiv (Monday–Friday, full-time).
• Lunch compensation.
• Competitive and timely compensation.
• 20 working days of paid vacation per year.
• Personal Time.
• Paid sick leave.
• Opportunity to start or grow your career in technical support with training and mentorship.