Customer Success Implementation Consultant

We are looking for an energetic, highly-motivated individual that can develop healthy, strong, relationships with our customers, relentlessly working to remove barriers to adoption, and play a critical role in ensuring they become passionate advocates of the platform.

What You'll Do: 

• Become an expert in the platform and product suite. 
• Partner with customers to understand their definition of success and drive successful implementations. 
• Deliver engaging, web-based training sessions for new and existing customers. 
• Design and maintain training curricula to support product adoption and customer satisfaction. 
• Share insights, metrics, and best practices to help customers get the most out of the platform. 
• Promote participation in communities and encourage the use of online resources. 
• Deliver service that inspires customers to champion EASE within their organizations and networks. 

Required Qualifications & Skills: 

• Associate’s degree or equivalent professional experience. 
• 2+ years of experience delivering web-based training for B2B software. 
• Passion for delivering outstanding customer experiences. 
• Strong communication skills (written, verbal, and presentation). 
• Ability to build positive relationships with customers and colleagues. 
• Skilled at translating technical information into non-technical terms. 
• Highly organized, with strong attention to detail and time management. 
• Experience with web conferencing tools such as Zoom or Microsoft Teams. 
• Proficiency in Chrome, other web-based applications, and Microsoft Office (Word, Excel, Outlook, PowerPoint). 

We offer:

• Medical insurance after the trial period ending;
• Team-building activities;
• 24 paid vacation days per year;
• 5 paid sick leave days per year.