Project / Product Manager (PSP Integrations / Platform Development)

We are looking for a highly structured and solution-oriented Project / Product Manager to lead and coordinate technical integrations, improve internal PSP platform processes, and gradually transition into a full Product Manager role.
This is a key position within our technical and operational ecosystem, requiring strong analytical skills, excellent communication, and hands-on experience with integrations in PSP / FinTech environments.

Responsibilities

1. Provider Integrations

• Organize and coordinate the full integration process for new payment providers.
• Analyze technical requirements, oversee API testing, and control integration timelines.
• Collaborate with the Head of Tech and integration teams to resolve blockers.

2. Merchant Integrations

• Issue API credentials and support merchants throughout the integration process.
• Communicate with clients to understand their technical needs and workflows.
• Configure routing and cascading within the system.
• Ensure accuracy of test and production environments during onboarding.

3. Client Technical Support

• Respond quickly to technical requests from merchants and partners.
• Resolve issues within SLA standards.
• Prepare preventive recommendations to reduce future incidents.

4. Integration Pipeline Management

• Assign integration tasks, define priorities, and coordinate timelines.
• Monitor workload and quality of delivery across the team.
• Maintain transparency through Jira updates and proper task tracking.

5. Work with Platforms & Orchestrators

• Collaborate with internal and external platforms 
• Ensure stable routing and optimize cascading scenarios.
• Participate in discussions on API updates and technical improvements.

6. Internal Platform Analysis 

Evaluate the current state of the internal platform together with the CIO and developers.

• Prepare proposals for architecture and process improvements.
• Report strengths, weaknesses, and risks of the current implementation.

7. Monitoring & Reporting

Prepare regular reports for the CEO and CBDO, including:

• Integration status and timelines for new payment methods.
• Number of active and test merchant connections.
• Issued merchant accounts and credentials.
• Identified risks and technical limitations.

8. Risk Management

• Identify technical and operational risks across integrations.
• Develop mitigation plans to minimize delays and errors.
• Maintain a unified integration risk register.

9. Cross-Department Collaboration

• Work closely with CIO, CBDO, Support, Legal, Sales, and other teams.
• Participate in daily/weekly syncs on integration statuses.
• Ensure smooth information flow between technical, compliance, and commercial units.

10. Change Management

• Coordinate updates to processes and documentation.
• Maintain Confluence and Jira — ensuring all documentation is up to date.
• Track and communicate all changes to internal teams.

11. Team Development & Knowledge Sharing

• Provide internal training on new technologies, APIs, and workflow changes.
• Mentor technical specialists and support knowledge transfer.
• Maintain and expand the internal knowledge base.

12. Process Analysis & Optimization

• Review current workflows and identify inefficiencies.
• Propose automation and transparency improvements.
• Contribute to Time-to-Market acceleration initiatives.

13. Quality Improvement & Feedback Loop

• Organize feedback collection from teams and clients.
• Analyze bottlenecks and propose integration process enhancements.

14. Strategic Involvement

• Contribute to PSP platform development strategy.
• Suggest new features and improvements for internal systems.
• Maintain and evolve the product roadmap for integrations and platform functionality.

Transition to Product Manager

After stabilizing integration processes and achieving full operational control, the Project Manager will transition into a Product Manager role with responsibility for:

• Managing internal PSP platform and product logic.
• Leading development of the Concept Pay product.
• Driving strategic growth of the company’s platform ecosystem.

Qualifications

Professional Experience

• 3+ years of experience in Project Management, Product Management, Technical Account Management, or Integration Management within PSP, FinTech, Payments, iGaming, or regulated high-risk eCommerce.
• Proven track record of managing API-based integrations, coordinating cross-functional teams, and delivering projects on time.
• Experience working with payment orchestrators (e.g., Corefy, solidgate-like platforms) is a strong advantage.
• Demonstrated ability to work directly with merchants, providers, developers, and technical stakeholders.

Technical Skills

• Strong understanding of online payments, including:
  • PSP architecture
  • routing & cascading
  • payment methods & processing flows
  • webhooks, callbacks, authentication
• Confident reading and interpreting API documentation (REST/JSON).
• Familiarity with tools such as Jira, Confluence, Postman, Swagger, monitoring dashboards, and CRM systems.
• Ability to identify and troubleshoot:
  • integration errors
  • transaction declines
  • configuration issues
  • connectivity and parameter mismatches.

What We Offer

• Opportunity to transition into a Product Owner role after stabilizing integration workflows and demonstrating strong product ownership. You will take responsibility for the company platform, feature development, and product roadmap.
• Fully remote work format with flexible planning.
• Involvement in a fast-growing international FinTech / PSP ecosystem.
• Direct impact on product development and technical strategy etc.