Customer Success Manager (CSM) – Pushit Replays

Customer Success Manager (CSM) – Pushit Replays
Location: Remote 

About Pushit Replays:
Pushit Replays provides AI-powered video solutions for sports clubs, helping players and coaches capture, review, and share their best moments. We work with amateur sports clubs around the world, focusing on driving engagement, improving performance, and creating habit-forming experiences for players.

The Role:
We’re looking for a proactive, high-impact Customer Success Manager to ensure our clubs are successful, engaged, and expanding their use of Pushit Replays. This role is not just support — it’s revenue, retention, adoption, and product insight all rolled into one.

What You’ll Own:

• Retention & Churn Prevention: Keep churn below 2 clubs per month. Proactively identify at-risk clubs, reach out, and solve problems before they escalate.
• Revenue Expansion: Identify opportunities for clubs to expand usage (cross-sell courts). Target: +5 courts per month.
• Onboarding & Early Activation: Guide new clubs to see value fast. Ensure coaches and players are using the system effectively.
• Usage Growth & Habit Formation: Drive adoption, increase active users, and make Pushit part of weekly routines.
• Customer Support & Issue Resolution: Act as the single point of ownership for customer issues. Triage and resolve problems quickly.
• Internal Insights & Feedback Loop: Deliver actionable insights to product and management teams based on customer usage, feedback, and success stories.

Who You Are:

• Experienced in Customer Success or Account Management in SaaS
• Comfortable using data to drive decisions and track adoption
• Proactive and highly communicative

• Skilled at driving adoption, retention, and value-based upsells

  
  This is a strategic, high-touch role driving revenue, retention, and product insights.
   

Why Join Pushit Replays:

• Work with passionate sports communities worldwide
• Make a tangible impact on club success and player engagement
• Shape the future of our product through direct customer insights

How to Apply:
Send your CV and a short note