Recruiter (Customer Support/Outsourcing)

About the role 

We are an outsourcing company providing customer support services for international clients across different markets. We are looking for a Recruiter who will focus on hiring customer support specialists and support business growth through effective, well-structured recruitment processes.

This role is a great fit for someone who feels confident working in a fast-paced environment, enjoys high-volume recruitment, and understands the specifics of customer support roles. You will work closely with hiring managers and the HR team, manage the full recruitment cycle, and have a real impact on how recruitment processes are built and improved.

Requirements

• 1−3 years of experience as a Recruiter, preferably in the customer support or outsourcing industry
• English level Upper-Intermediate (B2) or higher
• Proven experience with mass recruitment and the ability to manage multiple open positions simultaneously
• Strong communication skills, both written and verbal
• Good organizational skills and the ability to work with multiple priorities
• Hands-on experience with recruitment tools, applicant tracking systems, and various sourcing channels
• Clear understanding of customer support roles and the skills required for success in this field

• High level of adaptability and a proactive, solution-oriented mindset

   

Responsibilities

• Manage the full-cycle recruitment process for customer support roles and other positions in Ukraine and abroad
• Partner with hiring managers and department heads to clarify hiring needs and align on recruitment priorities
• Source candidates using job boards, social media, referrals, and other recruitment channels
• Conduct initial candidate screenings and interviews to assess skills, experience, and cultural fit
• Coordinate interview stages and support hiring managers throughout the interview process
• Maintain accurate and up-to-date information in the applicant tracking system (ATS)
• Build and maintain strong relationships with candidates to ensure a positive candidate experience
• Collaborate with the HR team to support a smooth onboarding process for new hires

What we offer

• Remote-first work format with the flexibility to work from anywhere
• Opportunity to work from a comfortable office in the city center near Forum Lviv — once a week
• Stable work schedule: Monday to Friday, 10:00−18:00
• 3-month probation period with full support and structured onboarding
• 18 paid vacation days per year
• 15 paid sick leave days
• Open and friendly team culture where initiative and ideas are welcome
• Opportunity to influence recruitment processes and suggest improvements that make work more effective