Lead Support Engineer

Akvelon Inc. (USA) works in the field of software engineering based on a variety of technologies. Our company is a member of the vendor program, which gives employees the opportunity to work with clients in the United States and other countries (Microsoft, Facebook, Airbnb, Dropbox, Pinterest, and many others). This is a great opportunity to learn from and work with leading engineers of world-renowned companies.

About project

The project focuses on managing and securing large-scale engineering infrastructure that supports development and testing activities. It involves maintaining distributed on-premises and cloud-based environments, including servers, applications, databases, and test systems, while driving security initiatives and improving overall system reliability.

We are looking for a Support Team – Lead Support Engineer to lead a technical support team working with Dynamics 365 and PowerApps solutions. This is a hands-on leadership role combining technical expertise, ownership of support processes, and close collaboration with engineering, security, and infrastructure teams.

Key responsibilities

• Lead and mentor the Support Team, ensuring high-quality technical support and timely issue resolution
• Act as the main technical escalation point for complex issues related to Dynamics 365 and PowerApps
• Coordinate incident response, root cause analysis, and post-incident improvements
• Support, maintain, and troubleshoot Dynamics and Power Platform solutions in production environments
• Collaborate with engineering and infrastructure teams to improve system reliability, monitoring, and supportability
• Drive improvements in support processes, documentation, and operational best practices
• Ensure compliance with security, access control, and operational standards
• Participate in planning, prioritization, and workload distribution within the support team

Requirements:

• Strong experience with Microsoft Dynamics 365 and PowerApps / Power Platform
• Solid background in application support, production operations, or support engineering
• Experience in a Lead or Senior position, providing technical leadership and guidance to the team
• Good understanding of cloud and on-premises environments, including application hosting and integrations
• Experience with incident management, troubleshooting, and root cause analysis
• Ability to work with cross-functional teams and communicate clearly with both technical and non-technical stakeholders
• Strong problem-solving skills and a proactive, ownership-driven mindset
• Experience with security, access management, or compliance is a plus

Overlap time requirements

• until 10:00 AM PST

We Offer

• Career Development
• Professional Certification
• Mentorship
• Medical Insurance
• Relocation Support
• Corporate Events
• Flexible Work Options (hybrid/remote)
• Paid Time Off and Sick Leave