Support Engineer (Dynamics / PowerApps)

Akvelon Inc. (USA) works in the field of software engineering based on a variety of technologies. Our company is a member of the vendor program, which gives employees the opportunity to work with clients in the United States and other countries (Microsoft, Facebook, Airbnb, Dropbox, Pinterest, and many others). This is a great opportunity to learn from and work with leading engineers of world-renowned companies.

About project

The project focuses on managing and securing large-scale engineering infrastructure that supports development and testing activities. It involves maintaining distributed on-premises and cloud-based environments, including servers, applications, databases, and test systems, while driving security initiatives and improving overall system reliability.

We are looking for a Support Engineer to join the Support Team working with Dynamics 365 and PowerApps solutions. This is a hands-on role focused on application support, incident handling, and continuous improvement of support processes. The role suits an engineer who enjoys troubleshooting, working closely with stakeholders, and ensuring smooth day-to-day operations of business-critical systems.

Key responsibilities

• Provide technical support for Dynamics 365 and PowerApps solutions in production environments
• Handle incoming support requests, investigate issues, and provide resolutions or workarounds
• Perform case triage, classification, and routing following established support processes
• Troubleshoot issues using logs, system data, and application diagnostics
• Collaborate with engineering and infrastructure teams on complex incidents and fixes
• Participate in incident management, root cause analysis, and follow-up actions
• Maintain and improve technical documentation and support knowledge base
• Identify recurring issues and suggest improvements or automation opportunities

Requirements:

• Hands-on experience with Microsoft Dynamics 365 and/or PowerApps / Power Platform
• Background in application support, service engineering, or operational support roles
• Solid troubleshooting and problem-solving skills
• Experience working with ticketing systems, case management, or customer support workflows
• Understanding of cloud and on‑premises application environments
• Ability to communicate clearly with technical and non-technical stakeholders
• Proactive mindset, attention to detail, and ownership of assigned issues

Overlap time requirements

• until 10:00 AM PST

We Offer

• Career Development
• Professional Certification
• Mentorship
• Medical Insurance
• Relocation Support
• Corporate Events
• Flexible Work Options (hybrid/remote)
• Paid Time Off and Sick Leave