Senior Customer Support Agent

Onicore is a product development company working in the crypto & fintech space. We’re looking for an Experienced Support Agent to handle complex user cases across one or several products, including:

• Crypto wallet
• eResidency platform
   

What you’ll do:

• Handle advanced user cases and escalations.
• Support users with onboarding, access, transactions, and account issues.
• Work closely with product and engineering to resolve complex problems.
• Help improve support processes and internal documentation.
• Identify recurring issues and suggest product or process improvements.
   

What we’re looking for:

• 3+ years in customer support or customer operations.
• Experience in crypto, fintech, banking, or SaaS products.
• Understanding of wallets, transactions, or financial flows.
• Strong English communication skills.
• Structured, calm, and detail-oriented approach.