Application Support Engineer

Let’s Build the Next Industrial Revolution Together

Behind every system is a person. We are using technology to empower the people who manufacture medicines for our world. Our team is developing one of the world’s largest manufacturing intelligence AI platforms, built on cutting-edge microservice architecture and modern, object-oriented principles to ensure high performance and reliability.

We are a global leader in Software as a Service (SaaS) for the pharmaceutical and biotechnology manufacturing industries, serving enterprise customers in 25 countries. We are now seeking an ambitious Application Support Engineer to help us redefine the future of pharmaceutical manufacturing.
 

Impact of the Role

In a nutshell: Make everyone’s life easier and better by helping pharmaceutical companies produce and ship medicines faster.

As an Application Support Engineer, you will play a pivotal role in addressing customer inquiries and resolving issues related to our application solutions. Your work will have a significant impact on customer satisfaction and loyalty, directly influencing the platform's reputation and success.
 

What will you do?

• Deliver timely, accurate, and impactful issue resolution to ensure an exceptional customer experience.
• Actively participate in the deployment of technology and application solutions.
• Write technical how-to guides and troubleshooting documents.
• Anticipate and identify potential partner or customer needs before they arise.
• Work closely with the Support Lead and cross-functional teams (Product, Engineering) to escalate issues and provide feedback for product improvement.
• Participate in remediation efforts, system maintenance, and regular patching of our solutions.
• Support user testing activities and ensure expected results are delivered.
   

Requirements & Qualifications

• Bachelor’s degree (or equivalent experience) in IT, Computer Science, Software Engineering, or related fields.
• Minimum 5 years of experience in application support.
• Strong knowledge of Windows. Knowledge of Linux systems and shell is a significant plus.
• Good understanding of networking configurations and protocols.
• Understanding of database engines such as MS SQL, PostgreSQL, or MongoDB.
• Ability to read, parse, and manipulate formats like XML and CSV.
• A "can-do" and "will figure it out" attitude. Strong analytical skills, the ability to multitask in a fast-paced environment, and high standards for documentation.
• Ability to cover schedule: Monday-Friday 10 pm–7 am EEST