SysOps/Infrastructure Engineer

RubyPlay is a place where passion meets competence. Since 2017, we’ve made more than 200 innovative games and built more than 100 strong partnerships globally!
 

Proud to be:

• The Winner at BFTH Arena Awards — Best Online Casino Game
• Shortlisted for SBC Awards 2024 — Casino/Slots Developer of the Year
• A strong player on 10+ markets globally
• Beloved workplace for hundreds of specialists from 34 countries

We are now growing our team and looking for driven professionals ready to build their careers in a strong, international studio with a product that’s making waves worldwide.

Here’s How You’ll Make an Impact:

• Install, configure, and maintain office equipment (PCs, laptops, peripherals, network devices) in accordance with internal procedures
• Provide day-to-day technical support to employees, including:
  • workstations (Windows, macOS, Linux)
  • office software
  • network connectivity, VPN, and access to services
• Ensure uninterrupted and high-quality operation of office equipment and services: updates, upgrades, and preventive maintenance
• Maintain and update technical documentation and asset inventory for equipment and software
• Collaborate with suppliers of hardware and software: purchasing, ongoing service, and warranty support
• Participate in building and implementing information security policies, including MDM and DLP solutions
• Administer operating systems (Windows, macOS, Linux), including regular updates, patching, and performance tuning
• Monitor the network, internal services, cloud environments, and applications, ensuring high availability and reliability
• Handle system incidents, outages, and performance issues – from detection to full resolution
• Provide end-to-end ownership of incidents: troubleshooting, root cause analysis, documentation, and communication with stakeholders
• Work closely with R&D, DevOps, and QA teams to support environments and deployment pipelines
• Support onboarding and offboarding processes: issuing/returning equipment, creating/deactivating accounts, and configuring access
• Manage access controls and identity management (IAM): roles, permissions, groups, and compliance with security policies
• Maintain and expand the internal knowledge base and documentation related to infrastructure and operational procedures
• Automate repetitive tasks with scripts and relevant tools to reduce manual work and minimize errors

What Makes You A Strong Candidate:

• 2+ years of experience in a Technical Support Engineer / System Administrator or similar role
• Experience administering Linux, Windows, macOS, and office productivity software
• Strong understanding of hardware (PCs, laptops, peripherals) and ability to diagnose hardware issues
• Knowledge of networking concepts:
  • TCP/IP, DNS, DHCP, NAT, iptables
  • Basic network troubleshooting
• Experience with monitoring tools:
  • maintaining up-to-date dashboards and alerts, adjusting alert rules
• Experience working with CRM systems, JIRA, and Confluence
• Strong troubleshooting and problem-solving skills: log analysis, debugging, and a structured approach to incident resolution

Mandatory Security-Related Requirements (MDM, DLP)

• Experience with MDM (Mobile Device Management) solutions:
  • enrolling and managing devices (Windows/macOS/mobile)
  • applying security policies, disk encryption, and update management
  • hands-on experience with tools like JumpCloud, Intune, Jamf or similar solutions is highly desirable
• Understanding of DLP (Data Loss Prevention) concepts and experience with DLP tools:
  • configuring data control policies
  • monitoring and handling DLP incidents

  • contributing to the design and implementation of rules to prevent leakage of sensitive information

     

Bonus Skills You Can Learn:

• Scripting for automation (Bash, Groovy)
• Basic database administration (MySQL, PostgreSQL — backups, simple queries, basic configuration)
• Exposure to modern infrastructure & tooling, such as:
  • Google Cloud Platform (GCP)
  • GitLab (repositories, CI/CD)
  • Docker (containers, basic commands, deploying small services)
  • Ansible (configuration automation)
  • JumpCloud (IdP/MDM)
  • DLP solutions (administration, policy tuning)
  • ScriptRunner (automation for Jira/Confluence)

What We Value in You as a Person:

• Ability to communicate with stakeholders in a clear, non-overly-technical way, explaining complex topics simply.
• Strong self-organization, responsibility, and attention to detail.
• Readiness to take end-to-end ownership of tasks: from analysis and implementation to documentation and knowledge transfer.

Why You’ll Love It Here:

• Remote-first flexibility — Work from anywhere with a setup for deep focus and work-life balance
• Learning & growth — Development budgets and dedicated days to upskill and explore new areas
• Health & wellness — Medical coverage and well-being budgets to help you feel balanced, strong, and supported
• Yearly bonus — Rewards based on company success and your impact
• Career growth — Vertical and horizontal opportunities to grow and advance
• Global team — Talented, diverse colleagues you’ll enjoy working with

Interested in becoming a RubyPlayer and making a mark in the iGaming world? Join us!