Customer Success Manager

Cloudfresh ⛅️ is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Solutions Partner, GitLab Select Partner, Hubspot Platinum Partner, Okta Activate Partner, and Microsoft Partner.

Since 2017, we’ve been specializing in the implementation, migration, integration, audit, administration, support, and training for top-tier cloud solutions. Our products focus on cutting-edge cloud computing, advanced location and mapping, seamless collaboration from anywhere, unparalleled customer service, and innovative DevSecOps.

We’re on the hunt for a dynamic Customer Success Manager to join our Delivery Organization, supporting Cloud solutions across the EMEA and CEE regions. The ideal candidate is a highly motivated, customer-centric professional who builds trusted relationships, drives adoption and value realization, and ensures customers achieve their desired outcomes. This role partners closely with Delivery, Solution Engineering, and Sales to maintain alignment, manage expectations, and provide a seamless customer experience throughout onboarding, implementation, and ongoing success.

Requirements:

• At least B2 level in English;
• Ability to build trust, credibility, and long-term partnerships with Customers at multiple levels.
• Strong written and verbal communication with the ability to engage stakeholders from end users to executives
• Аbility to work effectively with Sales, Delivery, Support, and Product teams
• Proactive identification of risks and ability to manage issues before they impact customer satisfaction
• Proven experience in Customer Success, Account Management, or a customer-facing role within a cloud or technology environment
• Demonstrated ability to manage customer relationships end-to-end, from onboarding through renewal

Responsibilities:

• Serve as the primary point of contact for customers, managing communication, expectations, and engagement cadence.
• Track engagement, health, and outcomes using CRM and Customer Success tools.
• Conduct regular check-ins, reviews, and QBRs/EBRs to align on outcomes, progress, and future priorities.
• Manage escalations and complex issues, coordinating with Delivery, Support, and Product teams to resolution
• Own and manage customer relationships throughout the full lifecycle, from onboarding and implementation through renewal and growth.
• Drive customer adoption and value realization by aligning solutions to customer goals and success criteria

Would be a plus:

• Develop and execute customer success plans, including goals, milestones, and KPIs.
• Ability to Act as the voice of the customer internally, sharing feedback, insights, and trends to influence product and service improvements
• Familiarity with cloud platforms or ecosystems (e.g. Google, Cloudflare, Atlassian, Asana, Zendesk,)
• Having previous experience with CLient QBRs, NPS and/or other similar campaigns.

Work conditions:

• Competitive Salary & Transparent Motivation: Receive a competitive base salary with commission on sales and performance-based bonuses, providing clear financial rewards for your success.
• Flexible Work Format: Work remotely with flexible hours, allowing you to balance your professional and personal life efficiently.
• Freedom to Innovate: Utilize multiple channels and approaches for sales, allowing you the freedom to find the best strategies for success.
• Training with Leading Cloud Products: Access in-depth training on cutting-edge cloud solutions, enhancing your expertise and equipping you with the tools to succeed in an ever-evolving industry.
• International Collaboration: Work alongside A-players and seasoned professionals in the cloud industry. Expand your expertise by engaging with international markets across the EMEA and CEE regions.
• Vibrant Team Environment: Be part of an innovative, dynamic team that fosters both personal and professional growth, creating opportunities for you to advance in your career.
• When applying to this position, you consent to the processing of your personal data by CLOUDFRESH for the purposes necessary to conduct the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).
• Additionally, you agree that CLOUDFRESH may process your personal data for future recruitment processes.