Onboarding Specialist

Warmy.io is an AI-powered email warm-up and deliverability platform trusted by businesses around the world to land emails in inboxes - not spam. With customers in over 100 countries, we're scaling fast and building a global brand. Our mission? Make sure your outreach is heard.
 

We are seeking two highly motivated and customer-oriented Onboarding Specialists to join our team. In this role, you will be responsible for guiding customers through their first month with Warmy. You will ensure a smooth onboarding experience for customers, addressing their needs and helping them get the most out of our service.

🎯Key Responsibilities:

• Conduct multiple onboarding calls with new customers, providing support throughout the first month.
• Manage customer communications via email and WhatsApp, answering any questions or concerns.
• Send and assist customers with the onboarding canvas to facilitate the setup process.
• Set up new customer accounts, ensuring they are correctly configured for their needs.
• Provide ongoing support, ensuring all customer queries are answered promptly and professionally.
• Foster positive relationships with customers to enhance their experience and ensure long-term success.

✅ Requirements:

• Strong English communication skills, both written and verbal.
• Previous experience in customer support or customer success within a B2B SaaS environment.
• Ability to handle customer inquiries efficiently and with a positive, solution-oriented attitude.
• Proficiency in using communication tools such as email, WhatsApp, and Hubspot
• Excellent problem-solving skills and attention to detail.
• Ability to manage time effectively and handle multiple tasks.
• Highly empathetic, patient, and customer-focused.

✅ Preferred Skills:

• Experience in onboarding or training customers.
• Familiarity with Warmy or similar email deliverability tools is a plus.

🚀 What We Offer

• Completely remote position
• Comfortable shifts (Shift 1: 10:00 AM - 6:00 PM; Shift 2: 4:00 PM - 12:00 AM)
• Competitive compensation
• Opportunity to contribute to a fast-growing SaaS startup
• Access to tools, courses, events, and conferences
• A chance to own the Onboarding Specialist function and grow into a senior/lead role

🧲 Sound like you?
 

If you're passionate about building clean, scalable Onboarding specialist experiences and want to work in a fast-moving startup environment, we’d love to hear from you.

📩 Apply now and help us build a world-class WordPress foundation for everything we do.