Relationship Manager (Europe)

Job Title: Relationship Manager (Europe)

Location: On-site/Hybrid
Employment Type: Full-time

About the Role

Zoral Labs, a leading provider of research and development to the software industry, is looking for a proactive Relationship Manager to join our team and lead and grow our client partnerships across Europe. This role blends strategic relationship management, consulting across pre/post-sales, project coordination, acting as the key liaison between clients and internal teams, ensuring alignment of expectations, requirements, and service quality.

Key Responsibilities

Client Relationship Management

• Build and maintain strong long-term relationships with European clients.
• Serve as the primary point of contact for clients, ensuring smooth communication and collaboration.
• Understand client goals, challenges, strategic priorities and ensure alignment with our solutions.

Consulting & Pre/Post-Sales Support

• Participate in pre-sales activities such as needs assessment, solution scoping, demos.
• Guide clients through onboarding and ensure successful post-sales adoption.
• Provide advisory support and spot opportunities for optimization or expansion.

Project Coordination & Cross-Team Communication

• Facilitate clear communication between clients and internal engineering/product/support teams.
• Ensure clarity around requirements, priorities, timelines, and issue resolution.
• Help coordinate implementation steps and follow up on key issues or blockers.

Internal Collaboration & Feedback Loop

• Channel structured feedback from clients to internal teams.
• Contribute to improving internal processes related to delivery and client experience.

Requirements

• Bachelor’s degree in IT, Finance or related field.
• 3+ years in Relationship Management, Account Management, or Client Success (FinTech / IT / SaaS).
• Experience working with clients in both pre- and post-sales phases.
• Strong communication and negotiation skills and ability to manage senior stakeholders.
• Ability to coordinate across technical and business teams.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Understanding of IT solutions, software development processes, cloud technologies.
• Familiarity with European FinTech ecosystem.
• Data management competence.
• Fluent English.

About Zoral Labs:

Zoral is a fintech software research and development company. We were founded in 2004.

We operate one of largest labs in Europe focused on Artificial Intelligence/Machine Learning (AI/ML), predictive systems for consumer/SME credit and financial products.

Our clients are based in USA, Canada, Europe, Africa, Asia, South America and Australia.

We are one of the world’s leading companies in the use of unstructured, social, device, MNO, bureau and behavioral data, for real-time decisioning and predictive modeling.

Zoral software intelligently automates digital financial products.

Zoral produced the world’s first, fully automated, STP consumer credit platforms.

We are based in London, New York and Berlin 

Web site: 
https://zorallabs.com/company 

Company page at DOU: 
https://jobs.dou.ua/companies/zoral/