Retention Manager

We are a fast-growing wellness and nutraceutical brand looking for an experienced Retention Manager to work with our customers and increase their loyalty.
 

Responsibilities:

• Develop and implement customer retention strategies
• Set up and manage automations in Klaviyo (required experience): email campaigns, segmentation, personalization.
• Analyze customer behavior and create programs to increase repeat purchases.
• Work with Shopify, managing order processes and customer interactions.
• Continuously improve retention metrics
   

Requirements:

• Minimum 3 years of experience with Klaviyo and Shopify. Klaviyo experience is mandatory.
• Experience in D2C and e-commerce, understanding online store operations and SaaS tools.
• Strong knowledge of email marketing, automations, and customer data management.
• Self-motivated, analytical, and eager to grow with the company.
   

We offer:

• Work in a fast-growing e-commerce brand in the health and wellness industry.
• Opportunity to implement your ideas and influence customer retention strategy.
• Friendly and professional team.
• Competitive salary and career growth opportunities.
   

If you are a Klaviyo and Shopify expert, passionate about D2C clients, and want to impact business growth, please send us your resume!