Operations and CMS manager for online casino

Role Overview

We are seeking a highly organised and detail-oriented Operations Executive to support the day-to-day running of our online casino. The ideal candidate will have hands-on experience working with the SoftSwiss CMS, with a strong focus on building and managing game sections, tournaments, promotional pages, and all ongoing CMS content updates. In addition, this role plays a key part in coordinating cross-functional operational workflows, ensuring smooth collaboration between Design, Content, Marketing, CRM, and Development teams to deliver projects and campaigns efficiently.

Key Responsibilities

SoftSwiss CMS Management

• Create, update, and optimise game categories, lobbies, landing pages, and tournament pages within the SoftSwiss CMS.
• Upload and configure new game releases, including metadata, tags, artwork, and provider assets.
• Implement and maintain promotional content, banners, and dynamic components across the site.
• Ensure all onsite content is accurate, up-to-date, and aligned with brand and regulatory guidelines.

• Troubleshoot and resolve CMS-related issues in collaboration with technical teams.

   

Operational Project Coordination

• Support the planning and execution of casino campaigns, tournaments, new feature rollouts, and product updates.
• Coordinate workflow between Design, Content, Development, Marketing, CRM and other stakeholders to ensure timely delivery.
• Maintain operational calendars, deadlines, and documentation to ensure smooth campaign production.
• Track tasks, identify blockers, escalate issues, and ensure projects meet quality standards.
• Assist with QA of onsite changes, ensuring all updates are functional and visually correct before go-live.

Production Flow & Process Management

• Oversee the end-to-end production cycle for content and campaign assets.
• Gather requirements, create briefs, and organise task allocation for relevant teams.
• Ensure that all assets, copy, and technical elements are delivered according to spec and integrated correctly in CMS.
• Identify opportunities to improve workflows, documentation, and inter-team communication.

Cross-Department Collaboration

• Work closely with CRM on promotional setups and segmentation requirements.
• Coordinate with Marketing on campaign timelines, messaging, and creative needs.
• Liaise with Development for CMS improvements, bug fixes, or new feature requests.
• Partner with Design to ensure creative assets follow brand and platform guidelines.
• Align with Compliance to ensure content meets regulatory standards.

Skills & Experience Required

• 1–3+ years experience in online casino operations, CMS management, or similar role.
• Hands-on experience with SoftSwiss CMS (or other casino platforms) is highly desirable.
• Strong understanding of casino verticals: games, providers, tournaments, promotions.
• Excellent organisational and multitasking abilities.
• Experience coordinating cross-functional teams.
• Strong attention to detail and quality assurance mindset.
• Ability to work in a fast-paced environment with tight deadlines.
• Basic technical understanding (HTML, CMS structures, asset formats) is a plus.
• Familiarity with project/task tracking tools (e.g., Jira, Asana, Trello).

Personal Attributes

• Proactive and solution-oriented.
• Strong communicator, both written and verbal.
• High ownership and accountability.
• Thrives in structured processes but flexible with real-world challenges.
• Team-player with a collaborative mindset.

What We Offer

• Opportunity to work in a dynamic, fast-growing online gaming environment.
• Cross-department exposure and growth opportunities in casino operations and product.
• Competitive package.
• Supportive team culture and development-focused environment.