VIP Manager

Where high-stakes experience meets human-first communication.

VIP — it’s not “support.” It’s working with a limited pool of top-tier players where attention, accuracy, and genuine human connection matter.
If you enjoy meaningful conversations, reading signals, and treating every detail with care — this role is for you.

🎯 What You’ll Be Doing

1. Managing VIP Players

• Daily communication via chat & email (EN)
• Warm, personal messages and soft-touch engagement
• Celebrations, check-ins, answering questions, and guiding players through their journey

2. Working With Bonuses

• Issuing SC/FS within clear, structured limits
• Keeping accurate records of every decision
• Following the no–double-subsidizing policy

3. Player Monitoring & Activity Tracking

• Watching for purchase patterns, drops in activity, and unusual behavior
• Handling players across Tier 4 → Tier 1
• Updating player profiles, adding notes, preferences, and risk insights

4. Anti-Abuse & Anti-Fraud Awareness

• Spotting red flags early
• Avoiding bonus allocation to questionable accounts
• Escalating suspicious cases to Head of VIP / Compliance

5. Cross-Team Collaboration

• Passing cases to Support, Finance, Compliance when needed
• Following internal VIP flows smoothly and consistently
   

🌟 What We Expect From You

• Excellent, calm, and clear communication with players
• English at Upper-Intermediate level or higher — confident written communication in EN
• Ownership of your decisions and actions
• Strong attention to detail — especially in text
• Desire to grow beyond simple ticket handling
• Openness to learning the VIP style: tone, communication, tier logic
• Confidence and stability when working with high-value players
   

💚 What We Offer

• Higher financial motivation compared to support roles
• Competitive salary with potential to grow as you take on more responsibility
• A role where your decisions directly influence VIP retention and revenue
• Structured schedule:
  • Start: 5/2, 8-hour shifts + 1-hour break
  • Later: possible transition to 2/2, 12-hour shifts