Head of Product Operations

Our Mission and Vision
At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders - the ones shaping the digital economy - with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.
 

Why are we introducing Product Ops

Think of 🏎️ Product Ops as the pit-crew for our product org - the crew that keeps the car running at optimal speed while the drivers (PMs, designers, engineers) focus on steering, innovation, and delivering value.
Digital product work is unpredictable - delays, messy data, broken handoffs, tool chaos - those can easily turn “sprints” into sludge. Product Ops is what stands between that chaos and the ability to deliver clean, high-velocity, high-quality work.
Instead of building the product itself, Product Ops builds and runs the operating system - frameworks, tools, workflows - so that the rest of the org can move fast, aligned, and without friction.
Product Ops isn’t “just operations” - instead, it’s a force multiplier.
 

What You Will Own

– Product governance & execution framework: planning, prioritization, roadmap governance, delivery quality
– Product & delivery standards: creation, rollout, scaling
– Product & delivery metrics: velocity, predictability, quality - dashboards & reporting
– Team management: Design & Tech Writing as a single service function with clear SLA & capacity planning
– Customer feedback system: collection, structuring, and integration into discovery & planning
– Operational partnership with the CPO on execution, optimization, and scaling topics
 

Why This Role Is a Career Accelerator

– High-impact role - you directly shape how the entire product organization works
– N-1 level to the CPO - real strategic influence, not a support role
– Immediate measurable impact - your work instantly affects delivery speed, transparency, and quality
– You build from zero - no legacy chaos, no rigid structures
– Wide operational playground - planning, discovery, delivery, rituals, documentation, metrics
 

Team Setup

You will directly lead: Tech Writing & Product Design Team
Your lead & mentor: Artem Sadurskyy
 

Our Ideal Candidate

– Proven experience in Product Operations, Product Management, Delivery, or Program Management, driving complex initiatives from idea to impact
– A track record of building, improving, or scaling product processes that actually work - and keep working as teams grow
– Hands-on people leadership experience, supporting teams, setting clear expectations, and raising the bar
– Strong command of planning, discovery, and delivery, with confidence in:

- prioritisation and roadmap governance
- capacity planning and SLAs
- product and delivery metrics (velocity, predictability, quality)
– Fluency with modern product tools: Jira, Confluence or Notion, Figma, and analytics platforms
– A data-driven mindset, comfort with ambiguity, and the ability to turn complexity into clarity
 

Soft skills that truly matter here: systems thinking, clear structured communication, ability to influence without authority, leadership & ambition, results-oriented mindset, conflict management, and strong cultural fit.
 

The Points That Make You Stand Out
Experience in fintech/payments, B2B, and marketing acquisition.
 

Why Join Solidgate?
High-impact role. You’re not inheriting a perfect system - you’re building one
Great product. Solidgate is the financial infrastructure for modern Internet businesses: from subscriptions to fraud, chargebacks, and indirect tax
Part of Endeavor. A global community of the world’s most impactful entrepreneurs
Massive growth opportunity. This role will be a career-defining move
Top-tier tech team. Proven engineers, modern engineering culture, CI/CD, metrics, automation

📩 Ready to become a part of the team? Then, cast aside all doubts and click “apply”