Service Dispatcher to $900

About the Role

We’re looking for a highly organized, clear-thinking Dispatcher / Scheduling Coordinator to help manage our daily operations. You will be the connection point between customers, subcontractors, and our internal team — ensuring jobs are scheduled smoothly, communication is clear, and clients receive an exceptional experience.

About Us

We are a fast-growing home-services company expanding into multiple states. We generate high-quality leads, manage the customer relationship from start to finish, and dispatch skilled subcontractors to complete the work. Our goal is to build a highly efficient, multi-market service brand powered by strong systems and great people. We don’t just want to grow — we want to grow the right way.

What You Will Do

• Answer inbound calls and respond to customer inquiries
• Schedule and dispatch subcontractors to job sites
• Coordinate time windows, job details, and customer expectations
• Maintain accurate job notes in our CRM
• Resolve scheduling conflicts or last-minute changes with professionalism
• Follow up with customers post-service to ensure satisfaction
• Track job progress and communicate updates to the team
• Maintain daily and weekly scheduling efficiency targets

What Success Looks Like

• 90%+ of calls answered within 3 rings
• High booking rate of incoming leads
• Clean, organized schedule with minimal downtime
• Jobs dispatched accurately and on-time
• Strong communication with customers and subcontractors
• Consistent positive reviews and customer satisfaction

You’re a Great Fit If You:

• Thrive in a fast-moving environment
• Are highly organized and detail-oriented
• Have strong verbal and written communication skills
• Can stay calm under pressure
• Enjoy solving problems and creating order out of chaos
• Take ownership of your work
• Want to grow with a company long-term

Who This Role Is NOT For:

• People who get overwhelmed easily
• People who dislike talking to customers
• People who prefer slow, repetitive work
• People who don’t want to be held accountable

Bonuses:

• Experience in home services, trades, or contracting
• Experience working with subcontractor networks
• Multi-tasking in high-call environments

Experience & Requirements

• 1–2 years of experience in dispatching, call center, scheduling, or customer service (preferred, not required)
• Strong computer skills (CRM experience a plus)
• Comfortable communicating with subcontractors and customers
• Reliable internet connection and quiet work environment
• Ability to work during U.S. business hours

Compensation & Details

• Competitive hourly rate or salary (based on experience)
• Performance bonuses available
• Full-time, stable schedule
• Long-term career advancement opportunities as we expand