Senior Pre-Sales Engineer / Solutions Architect

Senior Pre-Sales Engineer / Solutions Architect (CyDo Tech)

Location: Remote (US-based preferred)

Company: CyDo Tech – Managed IT & Cybersecurity

Type: Full-time

About CyDo Tech

CyDo Tech is a Miami-based Managed Service Provider (MSP) and Cybersecurity firm delivering elite IT operations, cybersecurity, compliance, and cloud services for healthcare, accounting, and fast-growing businesses. Our mission is to help organizations stay secure, efficient, and focused on growth — while we handle everything technology.

Position Summary

You will be the technical expert representing CyDo Tech during sales conversations, client meetings, demos, and onboarding.

This role combines:

- Pre-sales architecture (60%)

- Project implementation (20%)

- Technical support/tickets for advanced issues (20%)

You will work closely with the CEO and CTO on solution design, pricing, scoping, and ensuring smooth delivery of cybersecurity and IT projects. This is a senior technical role with high visibility and major influence on client acquisition and retention.

Key Responsibilities

Pre-Sales & Solution Design

- Lead technical discovery calls with prospects

- Assess client environments, risks, compliance needs (HIPAA, FTC Safeguards, IRS Pub 4557, etc.)

- Develop scopes of work (SOWs), architecture diagrams, and solution proposals

- Present and demo CyDo Tech services

- Build pricing models and assist with RFP responses

- Collaborate with Sales to close deals

Project Work & Implementation

- Assist with onboarding new clients

- Deploy security tools (ThreatLocker, EDR, RMM agents)

- Support cloud migrations, firewall deployments, and network redesigns

- Configure and tune SOC/SIEM integrations

- Participate in vulnerability scanning and remediation planning

Technical Support (Advanced)

- Handle escalated tier-3 issues

- Troubleshoot networking, servers, cloud identity, and security alerts

- Provide expert guidance to HelpDesk when needed

Required Experience & Skills

Technical Expertise

Cybersecurity:

- EDR/MDR platforms

- ThreatLocker or equivalent zero trust application control

- DNS filtering

- SOC/SIEM tools

- Vulnerability scanners

- CIS hardening, MFA enforcement, identity security

MSP / IT Infrastructure:

- Windows Server, AD, Group Policy

- O365 / Exchange Online, Azure AD

- VMware or Hyper-V

- SonicWall, Cisco or similar firewalls

- Networking fundamentals

- RMM tools (Datto RMM preferred)

- Backup & DR technologies (Datto, Veeam)

Pre-Sales / Client-Facing Skills

- Ability to translate technical concepts into business language

- Experience designing multi-product IT/security solutions

- Strong presentation and communication

- Experience working with SMB/SME clients

- Ability to work directly with CEOs/CFOs/CIOs

Other Requirements

- 4–8+ years in IT, MSP, or cybersecurity

- Hands-on experience in both pre-sales and implementation

- Strong autonomy and ownership mindset

Preferred Certifications (Not Required)

- CompTIA Security+, CySA+

- Network+ or CCNA

- MS-900 / AZ-104 / MS-102

- CISSP or similar

- SonicWall or other firewall certifications

What You Get

- Competitive salary and performance bonuses

- Work directly with leadership

- High-impact role shaping the future of CyDo Tech

- Career growth into Lead Architect or CTO-track roles

- Remote work with flexible hours

- Opportunity to influence product offerings and tools