Customer Success Manager (Support/Upsell)

Who we are:
Zeely is a fast-growing AI company and one of the top 5 products in its niche in the US market. Founded in 2021, we’ve scaled far beyond the startup phase into a stable, profitable product with 130+ team members and active global expansion.

What we do:
Zeely enables businesses of any size — especially small business owners and solopreneurs — to easily create UGC videos, static creatives, and high-performing Facebook/Instagram ads through a simple iOS/Android/web platform. After a short onboarding, our AI analyzes the user’s niche, generates ready-to-use creatives, and launches end-to-end ad campaigns, eliminating the need for agencies or marketing expertise.

Where our users are:
We serve a global audience with 150,000+ users in the United States, and we continue to expand across the United Kingdom, Canada, Australia, New Zealand.

About the role: The core mission of this role is to drive conversions from free to paid users and help more businesses succeed with Zeely.

Work schedule:
This role operates on a shift-based schedule. You will be assigned to one of the following shifts based on your decision:

• 8:00 - 17:00
• 14:00 - 23:00
• 18:00 - 03:00
• 23:00 - 08:00
   

You will take on the following responsibilities & challenges:

• Consult inbound users coming from ads via chat and ticket-based support, guide them through the product, and convert these conversations into paid subscriptions.
• Analyze user needs and experience, identify opportunities for improvement, and share insights with the product team.
• Become a true product expert, staying fully up-to-date on new features, releases, and improvements.
• Meet or exceed monthly, quarterly, and annual KPIs, including lead conversion and other key targets.
• Track key sales metrics, report progress, and continuously analyze performance to refine sales strategies and tactics.
   

What you need to join us:

• At least 1 year of experience in a similar role (Customer Support, Customer Success, Sales Manager).
• Experience in B2C sales is a strong advantage — ideally within a marketing agency, tech company, or SaaS environment.
• Understanding of the digital advertising landscape in English-speaking markets, preferably with hands-on experience in the US market.
• Experience working with analytics, reporting, and performance tracking.
• Proficiency with CRM systems, Google Workspace, and sales tools.
• Strong results orientation and ability to consistently meet KPIs.
• Solid knowledge of sales strategies, negotiation techniques, and consultative selling.
• Ability to build long-term client relationships and provide value-driven support.

• Fluent English (written and spoken) with excellent communication skills.

   

Why it’s exciting and promising to work with us:

• Competitive compensation with a clear motivation system and real financial growth tied directly to your performance and KPI achievements.
• Work with cutting-edge technologies and contribute to the development of advanced AI tools.
• Join a strong team of A-level professionals.
• Build a product that ranks among the Top-5 players in its category on the US market by active user base.
• Receive consultative financial support for private entrepreneurs.
• Enjoy a fully remote work environment.
   

Recruitment process:

Interview with a recruiter → Test assignment → Interview with the hiring manager → Reference check → Job offer.

Ready to explore this opportunity? Send us your application — we’d love to talk.